Setting up and Using Ring Alarm Range Extender

Extend and expand your Base Station's Z-Wave network with Ring Alarm Range Extender, for greater range and network coverage for all security devices at your location.  

Range Extender features

• Range:

  The Range Extender can be placed up to 250 feet from the Base Station. It will reach Alarm devices up to 250 feet away, in an unobstructed environment. Coverage may vary depending on the layout and construction of your home or business.
• Battery backup:

  In the event of a power outage, the Range Extender has a backup battery that lasts up to 24 hours.

Range Extender (1st Generation)	Range Extender (2nd Generation)

Range Extender setup

Where should I install my Range Extender?

Choose an outlet between your Base Station and the Ring Alarm security devices farthest from your Base Station. You can move the Range Extender to another outlet as needed to improve signal strength and to expand the range of your Z-Wave network.

How to setup and install a Range Extender:

Before installing the Range Extender, make sure your Ring Alarm is disarmed. To install the Range Extender:

1. Open the Ring app to the main dashboard.

2. Scroll to the bottom and tap Set Up a Device.

3. Tap

   Security

   .
4. Tap

   Range Extender

   .
5. Follow the in-app instructions to complete setup.

For best performance, we recommend keeping the Range Extender plugged into an outlet at all times.

Range Extender troubleshooting

What if my Range Extender (1st Generation) won’t connect?

1. Try another outlet to ensure the device is receiving power.
2. If power is not the issue, try plugging the device into an outlet closer to the base station.
3. Press and release the button on the right hand side of the device.

What if my Range Extender (2nd Generation) won’t connect?

1. Try another outlet to ensure the device is receiving power.
2. If power is not the issue, try plugging the device into an outlet closer to the base station.
3. Press and release the button on the front of the device.
   • If it blinks 3 times, it's trying to join your network.
   • If it blinks once, it's already in the network.
   • If it blinks red once, it's unable to communicate with the Base Station.

What if I need to remove my Range Extender (1st Gen and 2nd Gen)?

To remove your Range Extender (1st Gen and 2nd Gen):

1. Open the Ring app to the main dashboard.

2. Tap the Alarm tile under Devices.

3. Tap Connected Devices.

4. Tap the

   Range Extender

   under the Range Extender section.

5. Tap the Device Settings tile.

6. Tap

   Remove Device

   at the bottom of the screen.
7. Confirm device removal by tapping

   Remove Device

   on the next screen.
8. Tap

   Got it

   once your Range Extender is successfully removed.

How do I factory reset my Range Extender?

If you've tried all of the above steps and you're still having difficulty with your Range Extender, you can try to factory reset the device.

If you have tried all of these steps and it still doesn’t work, we recommend reaching out to our Customer Support Team for assistance.