Ring owner using the app to view a package delivery person.

Ring App Not Showing Video Or Connecting to My Ring Device

If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device.

Note: If you see pink video from your security camera, try rebooting it from the Ring app.

Things to check

Check if Live View is turned on

  1. In the Ring app, go to
    Device Dashboard
    and tap on your device.
  2. Tap
    Device Settings
    .
  3. Tap
    Video Settings
    .
  4. Go to
    Live View
    and toggle
    on
    (blue), then go back to the
    Dashboard
    .
  5. Go to the menu and tap
    Settings
    .
  6. Tap
    Modes
    .
  7. Confirm Live View is toggled on for all (or relevant modes).

Check your mobile device's wifi connection

Take a look at your wifi connection in your mobile device's settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. 

Check the connection between your wifi router and your Ring device

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting video from your Ring device to your Ring app.  

Check your Ring device's wifi signal strength in the Ring app

  1. Open the Ring app.
  2. Tap the
    menu
    (≡),
    then tap
    Devices
    .
  3. Select the Ring device you would like to test.
  4. Tap on
    Device Health
    .
  5. On the
    Device Health
    screen, look at your
    Signal Strength
    (under the Network section). 

Things to try

Make sure your Ring app is up to date and update your mobile devices' operating system

Move your router out of the closet or from behind the couch

This is a simple way to improve your connection and overall device performance.

Move router out from behind couch
Move router out of closet

If possible, try moving your router and Ring device closer together

Try this fix to address potential poor signal strength caused by the distance between the router and your Ring device, the layout of your home, interference from devices like TVs or game consoles, or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.

Lastly, you can try to reboot your device from the Ring app.