Ring App Not Showing Video Or Connecting to Your Ring Device

If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device.

Note: If you see pink video from your security camera, try rebooting it from the Ring app.

Things to check

Make sure Live View is enabled for your current Mode

If you have a Ring Alarm or have enabled Modes for your devices:

1. In the Ring app, tap the

   menu (≡)

   .
2. Tap

   Settings

   , then tap

   Modes and Automations

   .
3. Tap

   Modes

   .
4. Choose the Mode you're currently using (

   Disarmed

   ,

   Home

   , or

   Away

   ).
   • Note

     : You can check which Mode you're using by checking which of the three is highlighted at the top of your Dashboard (tap

     menu ≡

     , then

     Dashboard

     ).
5. Tap your device to adjust its

   Motion Detection

   and

   Privacy Settings

   for this Mode.
6. Under Privacy Settings, make sure that the

   Live View toggle

   is set to

   on

   (blue).

Check for unintended Privacy Zones

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap the Device Settings tile.

5. T

   ap

   Privacy Settings

   .
6. Tap

   Privacy Zones

   .
7. Tap

   Edit Privacy Zones

   .
8. Tap the Privacy Zone that is being edited or deleted.
9. Tap on the trash icon to delete the Privacy Zone, or edit the Privacy Zone by moving the points to reset your privacy boundary.
10. Tap

    Done

    .
11. Tap the close icon (X) at the top left to save the Privacy Zone.

If you have Ring Alarm Pro, try turning off Ring Edge

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap the Device Settings tile.

5. Tap

   Ring Edge Settings

   .
6. Ring Edge can be enabled or disabled on the Ring Edge settings page.

Check your mobile device's wifi connection

Take a look at your wifi connection in your mobile device's settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. 

How to check the connection between your wifi router and your Ring device

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device.

Check your Ring device's wifi signal strength in the Ring app

1. Open the Ring app.
2. Tap the

   menu

   (≡),

   then tap

   Devices

   .
3. Select the Ring device you would like to check.
4. Tap on

   Device Health

   .
5. On the

   Device Health

   screen, look at your

   Signal Strength

   (under the Network section). 

Things to try

Update your Ring app and mobile device software

Make sure your Ring app is up to date

Reboot your Ring Device

Rebooting your Ring doorbell or camera may resolve a variety of symptoms related to performance.

Learn how to reboot your device from the Ring app

Move your wifi router to an open space away from objects

This is a simple way to improve your connection and overall device performance.

Move router out from behind couch	Move router out of closet

If possible, try moving your router and Ring device closer together

Try this fix to address potential poor signal strength caused by the distance between the router and your Ring device, the layout of your home, interference from devices like TVs or game consoles, or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.