How to Cancel Virtual Security Guard

If you have a Virtual Security Guard¹ subscription that you no longer want, you can cancel it. When you cancel a Virtual Security Guard subscription, Rapid Response guards will stop monitoring your cameras. If you also cancel your Protect Pro subscription, all of your recorded videos will be permanently deleted. To save any videos, you must download them before cancelling your Ring Protect plan.

How to cancel your Virtual Security Guard subscription

1. Log in to your account on Ring.com.
2. Select

   Protect Plan

   on the top menu.
3. Select the plan you want to cancel.
4. Select when to cancel the plan (now or at the end of the billing cycle).
5. Confirm cancellation.
6. Provide reason for cancellation

Your Virtual Security Guard subscription has been cancelled. Check your inbox for a confirmation email.

Your Ring Protect Pro subscription will stay active until you cancel it. Also, your Ring Alarm will be enrolled in Professional Monitoring until you change your monitoring type.

How to opt out of your Virtual Security Guard Free Trial

You can opt out of your free trial at any time by following these steps.

In the Ring app:

1. Open the menu (or tap the Guard tile on your Dashboard and go to Step 4)
2. Tap

   Control Center
3. Tap

   Virtual Security Guard
4. Tap

   Trial Management
5. Tap

   Cancel Trial

   to opt out of your free trial

On a web browser:

1. Visit

   https://controlcenter.vsg.ring.com/locations
2. Select the location that has Setup Complete for Virtual Security Guard and select

   Continue
3. In the side bar, select

   Trial Management
4. Select

   Cancel Trial

   to opt out of your free trial

Refund Policy

When you cancel Virtual Security Guard, you will receive a prorated refund from Ring for any unused days. For example, if you used your subscription for 15 days into a new billing period, you will get a refund for the remaining number of days in that month.

If you’re eligible for a refund, the refund amount will be returned to the payment method in your Ring account. Please allow up to 10 business days for the refund to process. If you no longer have the debit or credit card that was on the Ring account, contact your financial institution for instructions on how to receive your refund.

Frequently Asked Questions

Will I lose my video recordings if I cancel Virtual Security Guard?

No. If you cancel your Virtual Security Guard subscription, your videos will not be affected. However, if you cancel your Ring Protect subscription, all recorded videos will be deleted.

My Virtual Security Guard subscription was cancelled. Why?

There could be several reasons why your Virtual Security Guard subscription was cancelled.

• You cancelled your Ring Protect Pro or Plus (1st Gen) subscription, or you downgraded to Basic or Plus.
• There’s an issue with your payment method.

  Learn how to update payment method

  .

If your Virtual Security Guard subscription has stopped working, make sure you still meet all device and service requirements. For further assistance, contact our support center at 866-894-8282.

Get help for other account issues

• View Billing History for Virtual Security Guard
• Update Subscription Payment Method
• Extra Events for Virtual Security Guard
• Cancel a Ring Protect Subscription

¹ Virtual Security Guard is available only within the U.S. (all 50 states, but not U.S. territories), and is an add-on service that requires enrollment, and the following (all sold separately): a subscription fee per enrolled location in addition to a compatible Ring Protect plan, a Ring Alarm system, enrollment in Ring Alarm professional monitoring, and at least 1 eligible device. Rapid Response is the seller and provider of the camera motion person detection monitoring service and agents. Ring bills your Ring account for this service. Virtual Security Guard subscription fee includes 175 monitored camera motion person detection events per month. Opt into Extra Events for an additional cost. Ring Alarm sensors are not monitored by Virtual Security Guard (Alarm sensors only trigger Alarm professional monitoring). Learn more here.