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Managing Payments for a Ring Protect Subscription

Add, change, or remove payment information for Ring Protect by signing in to Ring.com.

Things to know

  • A Ring account may only have one subscription payment method on-file.
  • Adding a new payment method doesn’t subscribe you to a Ring Protect plan.
  • Only the account owner can update or remove a payment method on Ring.com.
  • When you update your payment method, all Ring Protect subscriptions will be charged to the updated credit/debit card moving forward.

Add a new payment method on Ring.com

  1. Select
    Account
    >
    Manage Account
    .
  2. Next to My Payment Method, select
    Add New
    .
  3. Enter your payment information and select
    Continue
    .

Your payment method has been saved. Your Ring Protect subscription(s) will be charged to this card from now on.

Update your payment method on Ring.com

  1. Select
    Account
    >
    Manage Account
    .
  2. Next to My Payment Method, select
    Update
    .
  3. Select
    Replace My Payment Method
    .
    • To delete your payment method, select
      Remove Payment Method
      .
  4. Select
    Change For All Plans
    .
    • If you leave this page before saving your new credit card information, your payment method will be deleted. A missing payment method may cause your subscription to expire, and all your recorded videos to be permanently deleted.
  5. Enter your payment information and select
    Continue
    .

Your payment method has been updated. Your Ring Protect subscription(s) will be charged to this card from now on.

Get help with other billing issues


Frequently asked questions

Will my plan be automatically renewed every month/year?

Yes. If there’s a valid payment method on file, your Ring Protect plan will be automatically renewed at the end of the subscription period. If your payment method on file is not valid, we’ll email you to let you know that your payment method needs attention.

If I purchase a plan during my Ring Protect trial, when do I get charged for it?

You’ll be charged for your Ring Protect plan once your trial period is over.

What happens if I purchase a Ring Protect plan during my trial and then cancel it during that same trial?

You will continue to enjoy the benefits of the Ring Protect trial (including video storage and retention) until your trial period is over.

What payment methods are accepted on Ring.com?

You can pay for your subscription plans with any debit or credit card. View accepted payment methods. We don’t support the use of gift cards for subscription purchases.

How do I add a new device to an existing plan?

You can have more than one device on a Ring Protect Plus or Pro plan.

To add a device:

  1. Tap
    Unsubscribed Devices
     and select the device you want covered.
  2. Tap
    Subscribe
    .
  3. Choose a location.
  4. Choose a plan.
    • If you select a Basic plan, you will need to select the device(s) to cover on the next page.
    • If you select a Plus or Pro plan, you will see all eligible devices at the location being covered on the next page.
  5. Choose a payment plan (monthly or annual).
  6. Review your order.
  7. Enter your payment information and check out.