Setting Up Flo by Moen in the Ring App

The Flo Smart Water Valve helps avoid costly water damage to your home by running daily health tests of your home plumbing. In emergencies, it will automatically shut your water off. Available for use in the US only.

How to set up your Flo by Moen in the Ring app

First, use the in-box instructions to complete product setup.

When your Flo setup has been completed using the Flo by Moen app, follow these instructions to add your Flo by Moen Smart Water Valve to the Ring app:

1. Open the

   Ring app

   .
2. Tap the

   menu

   (≡)

   on the left side of your Dashboard.
3. Tap

   Devices.
4. Tap

   Set up a Device.
5. Scroll down and tap

   Smart Water Valves.
6. On the “Add Flo to your Shortcuts” screen, tap

   Begin Setup.
7. Follow the steps to link your Amazon and Ring accounts.
8. Follow the steps to link your Amazon and Flo by Moen accounts.

When you finish this step, you’ll have a new Flo tile on your Ring app dashboard. Using this tile, you can see your device status and have the option of turning the valve on or off.

Call 1-844-MEETFLO.

First time setup for Flo by Moen

• Download the Flo app at

  meetflo.com/app
• Pairing your Flo by Moen Smart Water and Shutoff
• Smart Water Shutoff Setup
• Installing the Flo by Moen app on your iOS or Android Device
• Visit

  moen.com/flo

  for questions or concerns, or call 1-844-MEETFLO.

If wifi set up fails:

• Try to reboot your router.
• Make sure the device is near the router during setup.
• Check that your wifi password is correct.

If your Smart Water Shutoff is not responding to app commands:

• Check that the status light on the Smart Water Shutoff is green.
• If the light is red, Flo may be offline and will need to be reconnected.
• You can add a wifi extender if the distance is too far, or there is too much interference. 

How to remove Smart Water Shutoff from the Ring app:

1. Tap the

   menu

   (≡)

   on the left side of your Dashboard.
2. Select the

   Location

   where the device is installed. 
3. Select the device you will be replacing.
4. Select

   Device Settings

    at the top right of the app.
5. Swipe to the bottom of "Device Settings" and select the

   Unlink Device

    button.

Phone/mobile device compatibility

The following devices are compatible:

• iOS: 12 or later. Compatible with iPhone, iPad, and iPod touch.
• Android: 4.4 or later. 
• Make sure you have the latest firmware version for your phone or tablet.

Setting Water Goals

Setting Water Goals allows you to better track daily water usage.

Learning Mode

Learning mode takes 7-10 days for the system to learn household water habits. You can’t skip learning mode. The system is in Sleep Mode during this time.

Frequently Asked Questions

What is the difference between Home, Away, and Sleep Mode?

• Home Mode

  is recommended for daily use.
• Away Mode

  is designed for when you’re going to be away for a few days or longer. 
• Sleep Mode

  ignores all proactive and real-time tests, parameters, and quiets all alarm notifications, effectively putting the Flo System to sleep. 

Does the Smart Water Shutoff shut down automatically?

If the Smart Water Shutoff detects unusual water use or plumbing issues, it may automatically shut off the water based on mode settings and your responses to Flo by Moen app alerts.  

What if my Smart Water Shutoff is lost or stolen?

Check to make sure that your main water is shut off and immediately install the Flo Spacer to get running water back into your home.

Will I still have water if the power goes out?

Yes, you will still have water. The system does not shut off during an outage.

Tap to learn how to install your Flo by Moen Smart Water Valve.