Using the Offline Delivery Feature in the Ring App with Amazon Key

Linked cameras will record your Amazon Key-In Garage Delivery if you have a Ring subscription. The recordings will be available in your Ring app timeline after the driver delivers your package. It is recommended to enable the Offline Delivery setting when linking your security cameras. This way, the delivery driver can securely deliver your package, even if the camera is unable to record the delivery.

Linking your Ring Security Camera to Amazon Key in the Ring app from Key Delivery Settings

After you have set up Amazon Key In-Garage Delivery, you can link your security cameras to this access point and get recordings of the deliveries. You’ll need a Ring subscription to receive your recordings for the delivery.

1. Open the

   Ring app

   .
2. Tap the

   three lines (≡)

   on the top left.
3. Tap

   Amazon Key Delivery

   .
4. Tap the cog icon on the top right.
5. On the

   In-Garage Delivery

   screen, tap

   Delivery Settings

   .
6. T

   ap

   Linked Camera

   .
7. Tap

   Link Camera

   to see the list of eligible security cameras on the current Location.
   • Enable the

     Live View

     of your camera, if prompted.
8. Turn ON

   Offline Delivery.
9. Save

   Settings

   .

Some reasons your camera may be unable to record:

• The Ring device may need to be reconnected to wifi using the Ring app
• Intermittent or weak wifi connectivity on the camera.
• Live View is disabled due to Video Settings.
• Live View is disabled due to Mode Settings.

  ¹
• Restricted Privacy Settings on your camera.
• Battery level on the camera is too low to record.