A Ring Video Doorbell owner applying settings to their Ring account in the Ring app.

Critical Alerts for Ring Alarm in Do Not Disturb Mode

Your phone or tablet’s Do Not Disturb mode is useful when you need peace and quiet. Unfortunately, it will keep you from seeing Ring Alarm emergency alerts right away.

Follow these instructions to override your device’s settings and receive Ring Alarm emergency alerts right away, even if your phone is in Do Not Disturb mode:

  1. Open the Ring app.
  2. Tap the
    menu
    (≡)
    on the top left corner.
  3. Tap
    Settings.
  4. Tap
    Alert Settings
    .
  5. Tap
    Alarm
    .
  6. Tap the
    Push
    tab on the top right.
  7. Under Emergency Alerts, you’ll see an ON or OFF status which indicates your device’s current Do Not Disturb setting. Tap
    Mobile Device Do Not Disturb Settings
    to make changes.
  8. You’ll view a screen that describes how emergency alerts work with your device currently. Tap
    Change Device Settings
    to override your device’s Do Not Disturb settings so that you’ll receive Ring Alarm emergency alerts. You’ll be taken to your mobile device’s Ring Alarm "Notifications" settings screen.

If you have an iOS device, under Ring Notifications, you also may be able to toggle on Critical Alerts.

If you have an Android device, your settings screen may vary depending on the manufacturer. The image below shows an example of settings for Samsung devices. Consult your device manual or manufacturer’s website for specific instructions.

What about receiving Emergency Calls in Do Not Disturb Mode?¹

To ensure that you receive emergency calls from the Ring monitoring center when your mobile device is in Do Not Disturb (DND) mode, save the Ring monitoring center phone number (833-209-2159) as a contact, then set it as an exception:

  • iOS:
    Set the contact phone number with "Emergency Bypass" toggled on.
  • Android:
    Under Settings, tap “Sound & vibration,“ then ”Do Not Disturb.“

Learn how to set your device to receive emergency calls from the Ring monitoring center, even when it is in Do Not Disturb mode.

Consult your device manual or manufacturer’s website for specific instructions.

Which Ring Alarm Alerts are included in Critical Alerts?

The following Ring Alarm emergency alerts will continue to display even when your mobile device is in Do Not Disturb (DND) mode:

  • Ring Alarm Alarming
  • Low Temp Detected
  • Water Detected

¹
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
Last updated 3 months ago
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