Transfer Ownership of a Ring Device

Learn how to transfer or take over ownership of a Ring device.

What do I do if somebody requested to take over my device?

• If you know what the request is about, you can follow the below steps to remove the device from your account and allow the new owner to set up the device.

Important: Cancelling a Ring subscription plan, physically uninstalling a device or deleting the Ring app will not release ownership of a Ring device. You can only remove devices in the Ring app, not on Ring.com.

Note: Once a device is removed, all its data and videos will be deleted. Learn how to download videos before removing a device.

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.
4. Tap

   General Settings.
5. Tap

   Remove this Device

   on the bottom of the screen.

• If you are not able to remove the device from your account, you will not need to do anything, and the device will be removed after 15 days.
• If you believe your Ring device has been stolen, learn more about

  theft protection

  .
• If you do not know why you have received the request to transfer ownership, please

  call us

  for additional support.

If your Ring device is currently registered to someone else:

• If you purchased your device from a retailer, request to return and exchange it. And if unable, contact Ring Customer Support for assistance.
• If you purchased the device from someone or received it as a gift, ask the person you got it from to follow the steps to remove a device from the Ring app.
• If the previous owner is unavailable, you can follow the steps below to take over ownership of a device if you can't contact the previous owner.

How to take over ownership of a device if you can’t contact the previous owner:

To take over ownership of a Ring device from someone else, including someone who is deceased or medically incapacitated:

1. Open the Ring app to the main dashboard.

2. Tap Set Up a Device at the bottom of the screen.

3. Select the device category.
4. Scan the QR code on your Ring device.
5. When you see the device transfer screen, tap

   I want to transfer this device

   .
6. If the device does not have a QR code. Tap "Other Options" during setup, then tap "Device has a barcode instead?", then scan the barcode.

What happens next?

If your request to transfer ownership is successful, you'll see a message saying Device transfer is in progress.

• We send the previous owner a series of emails to tell them someone is attempting to take over their Ring device.
• The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent 3 emails about the transfer request. If this time elapses with no response from the owner, the device will be removed from their account.
• We will send you a confirmation email once the device is ready to set up.

If the device you’re trying to transfer is currently online, you’ll see a message saying it must be taken offline before you can set it up.

• Power off the device by disconnecting the power or removing the battery.
• It may take up to 24 hours after powering off before it is ready to be set up.

If the device has been reported stolen or can’t be transferred for another reason, contact Ring Customer Support. Note: Ring Customer Support cannot expedite requests to release devices.