Intercom Calls

Intercom Calls lets you see and respond to incoming calls from Ring Intercom devices and Amazon Key Access Virtual Intercom. Intercom Calls appear as full-screen alerts that vibrate and play your ringtone according to your device’s settings. Note: You will only receive an Intercom Call when a visitor calls your intercom to request access. Intercom Calls are not actual calls to your mobile phone.

Understanding Your Incoming Call Options for Ring Intercom Video:

When someone calls your Ring Intercom video, you have two ways to respond: 1. Intercom Call (Full Call Experience) – Enabled by default. When you answer an Intercom Call, it connects with both video and audio automatically, acting like a phone call. This provides immediate two-way video and audio communication with your visitor. 2. Push Notification (Check First, Then Decide) – Available, whether Intercom Calls are enabled or disabled. When you tap a push notification, it opens the video stream so you can see who's there, but audio is not automatically connected. This lets you check your video screen first before deciding whether to answer—similar to looking at a video handset screen before picking up.

To receive Intercom Calls:

• You must be signed in to the Ring app
• Your phone and Ring device(s) must have a stable internet connection
• Notifications must be turned on.

  Learn how to enable notifications in the Ring app

  .

Note: If your device is in Do Not Disturb or Focus mode, which blocks Ring notifications, you will not receive Intercom Calls. For Android customers: If you're using Android 14 or later, turn on Full Screen Alerts to allow Intercom Calls.

To turn on Full Screen Alerts:

1. Go to

   Settings.
2. Tap on

   Apps.
3. Tap

   the three dot menu

   ( ⋮ ) or

   Search Bar.
4. Tap on

   Special access.
5. Tap

   Full screen alerts/Full screen notifications.
6. Tap to toggle on

   Ring.

Turning the Intercom Calls feature on and off

1. Open the Ring app to the main dashboard.

2. Tap the intercom's tile under Devices.

3. Tap

   Alert Settings

   .
4. Tap

   Intercom Calls

   .
5. Toggle

   Intercom Calls

   on or off.

Note: Even with Intercom Calls turned off, you will still receive push notifications for incoming calls. With Ring Intercom Video, push notifications let you view the video stream and choose whether to answer.

Using Intercom Calls

When you receive an Intercom Call, answer the call to speak to the visitor. To buzz them in, use swipe to unlock in the Ring app.

If your phone is unlocked when you receive an Intercom Call, the Ring app will open when you answer the call and you can see (via Live View) and speak to your visitor.

If your phone is locked when you receive an Intercom Call, you can speak to your visitor when you answer, but you must unlock your phone to see the visitor via Live View in the Ring app.

To dismiss an Intercom Calls alert, simply decline the call.

All Intercom Calls will appear in Event History in the Ring app.

Note: Microphone permissions must be turned on in your phone's settings to use one-way call in the Ring app.

Learn how to enable microphone permissions in your mobile device settings.