Intercom Calls
Intercom Calls lets you see and respond to incoming calls from Ring Intercom and Ring In Virtual Intercom. Intercom Calls appear as full-screen alerts that vibrate and play your ringtone according to your device’s settings. Note: You will only receive an Intercom Call when a visitor calls your intercom to request access. Intercom Calls are not actual calls to your mobile phone. To receive Intercom Calls:
- You must be signed in to the Ring app
- Your phone and Ring device(s) must have a stable internet connection
Note: If your device is in Do Not Disturb or Focus mode, which blocks Ring notifications, you will not receive Intercom Calls. For Android customers: If you're using Android 14 or later, turn on Full Screen Alerts to allow Intercom Calls. To turn it on, go to Settings > Apps > the three dot menu ( ⋮ ) or Search Bar > Special access > Full screen alerts/Full screen notifications > Toggle on Ring.
Turning the Intercom Calls feature on and off
- Open the Ring app to the main dashboard.
- Under Devices, tapmore (•••)on the Ring In tile.
- Tap your Ring In device'sSettings.
- TapDevice Settings.
- TapNotification Settings.
- TapIntercom Calls.
- ToggleIntercom Callson or off.
Using Intercom Calls
When you receive an Intercom Call, answer the call to speak to the visitor. To buzz them in, use swipe to unlock in the Ring app.
If your phone is unlocked when you receive an Intercom Call, the Ring app will open when you answer the call and you can see (via Live View) and speak to your visitor.
If your phone is locked when you receive an Intercom Call, you can speak to your visitor when you answer, but you must unlock your phone to see the visitor via Live View in the Ring app.
To dismiss an Intercom Calls alert, simply decline the call.
All Intercom Calls will appear in Event History in the Ring app.
Note: Microphone permissions must be turned on in your phone's settings to use one-way call in the Ring app.
Learn how to enable microphone permissions in your mobile device settings.