Ring Integrations

Ring allows you to connect third-party developer applications to your Ring devices, giving you access to additional features and enhanced security capabilities. You can control which developer apps have access to your connected devices at any time through the Ring app.

Discovering apps in the Ring Appstore

The Ring Appstore is your destination for finding and exploring third-party developer applications that enhance your Ring experience. From security monitoring to smart home integrations, the Ring Appstore offers a variety of apps designed to work seamlessly with your Ring devices.

To browse the Ring Appstore:

1. Open the Ring app on your mobile device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Tap

   Apps

   from the menu.
4. On the Apps screen, tap

   Explore Ring Appstore

   or

   Browse Ring Appstore.
5. Ring Appstore will provide you all the available apps. Use the filters to find the right app for your use.
6. Each app card provides further details on the app.

Available on: Mobile app (iOS and Android) and Mobile web or Desktop on ring.com.

Before using the Ring Appstore

To get started with the Ring Appstore and developer apps, ensure you have:

• The Ring mobile app installed on your mobile device, or access to

  ring.com

  on your desktop.
• You are the primary account owner for your Ring location. Ring Appstore is not available for shared users.
• At least one Ring camera or doorbell device is connected to your account.
• A reliable internet connection.
• Most of the integrations rely on motion detection or doorbell events so ensure that motion event detection is turned on. Learn more about

  using motion detection

  .
• A Ring subscription is required to use developer apps. If you do not have one, you will be guided to purchase a Ring subscription when you start connecting an app.

Important note: You do not need to have mobile apps already installed to browse the Ring Appstore.

Installing developer apps from the Ring Appstore

The following sections will guide you through discovering, installing, and managing developer apps. There could be additional requirements depending on the developer app. Refer to the app details page for the specific requirements and platform supported by them.

When you've found an app you'd like to use:

1. From the app details page, select

   Connect App.
2. Follow the on-screen instructions to initiate the integration.
3. Choose a subscription plan, if applicable.
4. Select the devices for integration.
5. After a subscription is activated, select

   Go to App

   to see all the connected apps.
6. Select the app.
7. Sign up or Sign in to the developer app to link accounts.
8. When connected, return to the Ring app.
9. Navigate to

   Menu.
10. Select

    Apps.
11. Select

    My apps

    to see your newly integrated app.
12. The App status should show as Active.
13. If the app offers a trial, then you can view the number of days remaining for the provided trial.

Important note: Some developer apps may require you to download a separate mobile app from the Ring Appstore or Google Play and complete additional setup steps on their website.

Viewing developer apps

To see all developer apps integrated to your Ring account on your Ring mobile app:

1. Open the Ring app on your mobile device.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Tap

   Apps.
4. Tap

   My apps

   from the menu.

Understanding app status

In the My apps section, each installed developer app displays status information:

Active Status: Apps marked as Active are currently connected to your Ring account and have device access. Active apps can get events and receive data from connected devices.

Pending: The setup is not complete on the developer app. This may require signing in to developer app to complete the setup.

Disabled: App access has been temporarily paused for one or more devices.

Suspended: The device access to developer app is suspended. This typically occurs if there is no active subscription for the device or location.

Managing developer app access to your devices

To see which devices a developer app can access:

1. Go to

   My Apps.
2. Select the developer app you want to manage.
3. Select

   Device access

   to view and manage which connected devices this app can access.
4. Toggle the device switch to enable or disable device level access for the app.
5. You can also tap

   Pause access for all

   to temporarily pause access to all devices at the same time.

Removing a developer integration

If you have an active subscription or plan that includes this developer app, you must first cancel the subscription associated with the developer integration. To cancel a subscription for a developer integration:

1. Visit

   ring.com

   and sign in to your account.
2. Navigate to your subscription or plan settings.
3. Cancel the subscription or plan that includes this developer app.
4. Return to the Ring app to complete the removal.

To remove an app from your Ring account:

1. Navigate to

   My Apps.
2. Select the developer app you wish to remove.
3. Select

   Remove app

   section shown in red.
4. Confirm your action.
5. If you have not canceled the subscription to developer app yet, on the

   Remove App

   confirmation screen, you'll see an important message: "

   To remove the app you need to cancel a plan that covers it.

   To cancel a plan, sign in to your account at

   ring.com

   "

Removing a developer app integration revokes account linking and all device access permanently. The developer app will no longer receive any data from your Ring devices. You may need to delete your account from developer app explicitly by going to their app. To reinitiate the integration, you'll need to set integration and account linking again from the Ring Appstore. If you do not want to completely remove your integration, then you may pause access to all devices as described in the Managing developer app access to your devices section above.

Managing developer app subscriptions

Some developer apps require their own subscription or paid plan separate from your Ring subscription. Understanding how to manage these subscriptions ensures you maintain uninterrupted access to the app's features.

Understanding developer app subscriptions

Types of developer app subscriptions:

• Free apps

  : No subscription required, but can have limited features
• Paid subscriptions

  : Full app access, requires an active paid subscription
• Trial periods

  : Some apps offer free trials before requiring payment

Most developer app subscriptions are managed through Ring. In some cases developers may offer their own subscription plan. Ring is not able to cancel developer subscriptions. You may need to visit the developer app's website or use their mobile app to manage billing.

To check your subscription status with a developer app in the Ring app:

1. Open the Ring app.
2. Tap

   My apps.
3. Tap on the developer app.
4. The Active state will indicate that your subscriptions are enabled.
5. The Suspended state will indicate that your subscription has been paused or cancelled.
6. If you are on trial, then you would know the number of days your trial is remaining.
7. Go to

   ring.com

   and sign in to manage your subscriptions.

To check your subscription status with a developer app on ring.com:

1. Go to the menu.
2. Select

   My apps.
3. Select the developer app.
4. The Active state will indicate that your subscriptions are enabled.
5. The Suspended state will indicate that your subscription has been paused or cancelled.
6. If you are on trial, then you would know the number of days your trial is remaining.
7. Select

   manage

   for each connected location to change your subscription.
8. You can also select

   Connect more

   to enable more locations for integration with the app.

If the subscription is not listed in the Ring Plans page on ring.com, the subscription is managed by a third-party developer and will need to be canceled with that developer directly. Learn how to subscribe and manage Ring plans.

Troubleshooting

I can't find my developer app in the apps section

• Try refreshing the Apps screen by pulling down on the screen.
• Check that you're signed in to the correct Ring account.
• Ensure that you have not removed the integration with the developer app.

The toggle switch isn't working

• Ensure you have a stable internet connection.
• Close and reopen the Ring app.
• Try again in a few moments.

I'm getting an error when trying to pause or resume access

• Check your internet connection.
• Ensure your Ring app is updated to the latest version.
• Verify that your Ring devices are online.
• Contact Ring Support if the issue persists.

I need to cancel a subscription to remove an app

• Visit

  ring.com

  and sign into your account.
• Navigate to your account settings or subscription management.
• Locate the subscription that includes the developer app.
• Follow the cancellation process.
• Return to the Ring app to complete the app removal.

I want to pause my subscription but not remove the integration.

• Visit

  ring.com

  and sign into your account.
• Navigate to your account settings or subscription management.
• Locate the subscription that includes the developer app.
• Follow the cancellation process.
• All device access by developer app will be removed.

I do not see any activity on developer app.

• Make sure you have an active integration with developer app.
• Make sure that you have enabled device access that you want to detect activity for.
• Sign in to the developer app and troubleshoot within their app.

I do not see any notifications related to developer integrations in my Ring App.

• All notifications related to developer App are controlled by the app itself.
• Sign in to developer app and configure their settings.

Third-Party contact information

Go to the My Apps section to view the developer contact information.

Third-Party support request

Go to the My Apps section to view the developer demo or support link.