Victor Smart Trap on the floor of a garage next to baseboard.

Troubleshooting and light patterns for Victor® Smart Trap

Troubleshooting Victor® Smart Trap 

Key reminders 

  • Victor Smart Trap is designed for indoor or dry-area use only.
  • Amazon Sidelwalk connection is required for use.
    .
  • Press the button once briefly to perform a communication check and confirm connectivity. 
  • Press and hold the button for two seconds to power on the device. 
  • Press and hold the button for five seconds to power off the device. 
  • The device serial number (DSN) is located on the Victor Smart Base label. 

Issues scanning the QR code 

If the QR code on your Victor ® Smart Base is not scanning during setup, the issue is usually related to your mobile device camera, lighting conditions, or the QR code itself. 

  • Update your mobile device operating system (OS) to the latest version. 
  • Clean the camera lens on your mobile device to remove any debris. 
  • Inspect the QR code on Victor® Smart Base. Wipe it with a damp cloth or paper towel if it is damaged, dirty, or covered in debris. 
  • Move to a well-lit area. If the room is dark, turn up the lights. 
  • If the in-app QR scan continues to fail, use your mobile device’s native camera to scan the QR code. The Ring app opens with the QR code already scanned. 

Software update failures during setup 

If a software update fails during Victor® Smart Base setup, the issue is typically caused by an outdated mobile device operating system (OS), weak Bluetooth Low Energy (BLE) signal, or low battery power. 

  • Update your mobile device OS to the latest version. Software updates use BLE and require a current OS version. 
  • Stay within 1 to 5 feet of Victor® Smart Base during the update. BLE is short-range. 
  • Install fresh batteries. If Victor® Smart Base was previously set up, replace the batteries, press the button for two seconds to power back on, and try again. 
  • Power cycle Victor® Smart Base: Remove the batteries, wait 10 seconds, re-insert them, and press the button for two seconds to power back on. 

Software updates after setup 

If Victor® Smart Base has a pending software update after initial setup, complete the update through the Ring app. 

  1. Power on Victor® Smart Base if the device is off. 
  2. Open the Ring app and go to your Smart Trap. 
  3. Tap
    Firmware Update
    . 
  4. Press the button on Victor® Smart Base for three seconds. The button flashes green continuously, indicating setup mode. 
  5. The Ring app connects to Victor® Smart Base and completes the update. When the update completes, the button stops flashing. 

Victor® Smart Base is stuck in Waiting to Connect 

If Victor Smart Base remains in a Waiting to connect state for five minutes or more, the issue is usually related to battery power or Sidewalk connectivity. Learn more about Amazon Sidewalk.

  1. Confirm Victor® Smart Base has fresh batteries. If the device is new, the batteries should be fully charged. If it was previously set up, replace the batteries and try again. 
  2. Power cycle Victor® Smart Base: Remove the batteries, wait 10 seconds, re-insert them, and press the button for two seconds to power back on. 
  3. Move Victor® Smart Base closer to a supported Sidewalk bridge or gateway if one is nearby. 
  4. Check your Sidewalk coverage signal in the Ring app by tapping the
    Device Health
    tile for your Victor® Smart Base. If coverage is too weak, adding a Sidewalk gateway may help.

Victor® Smart Base is not detecting activity 

If Victor Smart Base is not detecting trap activity, the device may not be properly attached, powered on, or within communication range. 

  • Confirm Victor Smart Base is properly attached to the Victor snap trap. 
  • Confirm Victor Smart Base is powered on. If the dashboard tile for your trap shows
    Powered Off
    , press and hold the button for two seconds to turn the device on. You should see three green flashes. 
  • Confirm the device shows as
    Ready
    in the Ring app. 
  • Press the button once briefly to perform a communication check. A single green flash and a push notification (if notifications are enabled) confirms a successful connection. A single red flash means the device may not be able to communicate in its current placement. 
  • If no push notification or green flash appears after a communication check, move Victor Smart Base to another position or closer to a supported Sidewalk bridge or gateway. 

Victor® Smart Base appears offline 

  • Check the batteries, if batteries are low then make sure Victor® Smart Base has fresh batteries. After installing batteries Press and hold the button for two seconds to power on the device. 
  • Move Victor® Smart Trap closer to a supported Sidewalk bridge or gateway. 
  • Power cycle Victor® Smart Base: Remove the batteries, wait 10 seconds, re-insert them, press the button for two seconds to power back on, and try again.

Victor® Smart Trap light patterns 

Victor® Smart Base uses LED light patterns to indicate device status, setup progress, and communication results. Refer to the table below to identify what each pattern means. 

What is happening
Light pattern
 
What to do
 
Startup:
Batteries have been installed. Victor® Smart Base is booting up. This is not the same as powered on. 
Green, orange, red — one flash each (very quick) 
Wait for the boot sequence to complete before pressing any buttons. 
Power on (registered):
Victor® Smart Base has been turned on and is connected to the network. 
Green, blinks three times (quick) 
No action needed. The device is ready. 
Power on (not registered):
Victor® Smart Base has been turned on and has entered setup mode. 
Green, blinks three times (quick), then blinking continuously (medium) 
Complete setup through the Ring app. 
Setup mode:
Victor® Smart Base is in setup mode and ready to connect to your network. This lasts up to 10 minutes. 
Green, blinking continuously (medium) 
Open the Ring app and follow the setup instructions. 
Successful setup:
Victor® Smart Base has been set up successfully. 
Green, solid (three seconds) 
No action needed. 
Setup failed:
Victor® Smart Base lost connection to the network or encountered an error during setup. 
Red, blinks three times (medium-slow) 
Refer to the "Software update failures during setup" section above. 
Setup timeout:
Victor® Smart Base was not set up within the time limit. The device will power off. 
Red, blinks three times (quick) 
Power on Victor® Smart Base and restart setup. 
Activity detected (notification successful):
Victor® Smart Base has detected trap activity and successfully sent a notification. 
Green, blinks once (very quick) 
No action needed. 
Activity detected (notification unsuccessful):
Victor® Smart Base has detected trap activity but was unable to send a notification. 
Red, solid (one second) 
Refer to the “Victor® Smart Base is not detecting activity” section above. 
Communication check successful:
A button press communication check was sent and acknowledged successfully. 
Green, blinks once (very quick) 
No action needed. 
Communication check unsuccessful:
A button press communication check was sent but no acknowledgment was received. 
Red, solid (one second) 
Move Victor® Smart Base closer to a supported Sidewalk bridge or gateway. 
Update in progress:
Victor® Smart Base is receiving a firmware update. Do not remove the batteries during this process.
 
Alternating red and green, blinking continuously (medium) 
Wait for the update to complete. Do not remove the batteries. 
Update successful:
Victor® Smart Base has been updated successfully. 
Green, solid (three seconds) 
No action needed. 
Update timeout:
Victor® Smart Base did not connect for a firmware update within 10 minutes. The device returns to Ready mode. 
No LED 
Refer to the “Software updates after setup” section above. 
Factory reset in progress:
Triggered by holding the button for 10 seconds. Victor® Smart Base is performing a factory reset. 
Green, blinking rapidly (very quick) followed by solid red 
Wait for the reset to complete. 
Factory reset complete:
Victor® Smart Base has been reset. All user and registration data has been erased. The device will power off. 
Red, solid (three seconds) 
Set up Victor® Smart Base again through the Ring app if needed. 
Power off:
Victor® Smart Base is powering off. 
Red, blinks three times (quick) 
No action needed. 
Offline: 
Victor® Smart Base is offline and unable to reach a gateway 
Red, blinks once (every 10 seconds) 
Refer to the "Victor® Smart Base appears offline" section above.

 

 

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