Understanding the Ring App and Virtual Private Networks (VPN)
Our commitment to protecting our customers’ privacy, security, and control over their devices and personal information is foundational to Ring.
Ring does not support the use of Virtual Private Network (VPN) functionality at this time.
What is a VPN?
A Virtual Private Network (VPN) is a service that hides the IP address assigned to you by your internet service provider (ISP). VPNs also allow you to use a temporary IP address that hides your ISP address.
As of December 2019, we no longer support the use of VPNs while accessing the Ring app or Neighbors app. In order to use these apps, you will need to disable your VPN or configure your VPN to exclude Ring traffic.
Can I use the Ring app with a VPN?
You may experience technical issues while using your Ring app or Neighbors app due to the way some VPNs work. For example, sometimes the range of IP addresses a VPN provider allocates can cause connection issues with the Ring app, potentially delaying or preventing connection to your Ring device(s). These problems can occur using a mobile device, tablet, or a desktop computer.
Some of the problems caused by VPN interaction with Ring services may include:
- Internet connection errors
- “406 - Not Acceptable” errors
- Blank videos
- Problems loading data or videos
Why doesn’t Ring support VPNs?
Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs. Additionally, our security systems block IP addresses used to exploit or attack our systems, and VPN IP addresses occasionally fall into that category.
Ring values our neighbors' trust and we are committed to the highest level of customer information and data security. As we continually work to make our devices and services more useful and secure for our users, we are actively developing new security features and capabilities.
How to remove a VPN
We recommend visiting the following support websites to learn how to remove a VPN network from your mobile device or tablet.
- (Apple/iOS)
- (Google, Samsung, and other manufacturers)