Ring security cameras watching over a local business

Sharing Ring Alarm Access with Employees

As a Ring account Owner, you can give your employees access to your Ring Alarm as either a Shared User or Guest User. Shared and Guest Users have different levels of access and privilege. Refer to the chart below for more details.

You will need to decide whether to make each employee a Guest or Shared User on a case-by-case basis, depending on whether or not the employee:

  • Has a smartphone and can use the Ring app.
  • Needs access beyond simply arming and disarming.*
  • Should receive alerts and notifications.*
  • Needs access to cameras, video doorbells, and locks.*
  • Needs to arm and disarm* when away from the business.

* Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

Shared Users can arm and disarm* via the Ring app both at the office and during non-work hours, from anywhere. Shared Users can also access the Alarm, smart locks, and cameras* if you choose to grant access using the Ring app.

Guest Users can only arm and disarm using the Keypad located at your business. They have no access to the app, cannot view cameras, and cannot arm or disarm remotely.

When giving employees access to your Ring Alarm, please remember:

  • Each employee should have a unique access code so you can track who is arming and disarming and when they do it.
  • Shared Users can receive emails and push notifications* triggered by your Ring Alarm. Each app user can adjust these settings based on their preferences using their own app. Any changes will not impact other Shared Users or the Owner. Alarming alerts cannot be turned off.

What to do when an employee leaves your business

If an employee leaves your business, as the Ring account owner you will need to delete the employee’s Shared User or Guest User access within the app.

  • If you are enrolled in professional monitoring¹ and this employee is listed as an emergency contact, please update this contact to someone else who is still available to help manage your business’ security needs.
  • If this employee knows your verbal password, change it and inform all other emergency contacts of the new verbal password.

Tap for more information on Shared and Guest User access.

¹ A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.

Last updated 5 months ago