A homeowner outside their home reviewing their Ring account in the Ring app.

Requesting Help With SOS

Learn how to use the SOS button on the Ring app dashboard or camera Live View to request emergency assistance.

The SOS button is available to you if you have:

  • A Ring Alarm or Alarm Pro with a
    Ring Home Premium Plan
    (sold separately) and have added on Alarm Professional Monitoring
    1
    or Virtual Security Guard
    2
    . Alarm users who are self monitoring won’t have access to the SOS button.
  • A Ring camera with a
    Ring Home Premium Plan
    and you are enrolled in SOS for cameras. You must be enrolled in SOS for cameras to use the feature with compatible cameras and doorbells.

What is the SOS button?

The SOS button is an icon in the Ring app that offers an additional way to request immediate assistance to your Ring Alarm or camera’s location in an emergency. The SOS button is a shield-shaped icon on both the app dashboard and in Live View that, when tapped, allows you to:

  • Request immediate police, fire department, or medical dispatch to your device’s location in an emergency.
  • Sound the siren (requires a
    Ring Alarm
    or
    Alarm Pro Base Station
    ) as a deterrent if you see any suspicious activity, without requesting dispatch.

Note: If you only have a camera, a siren will not sound. You must have a Ring Alarm that has been set to link your compatible cameras to siren when the Base Station sirens.

How to use the SOS button

  1. From the dashboard or Live View, tap the red SOS icon in the upper right corner of the screen.
    • To request police or fire dispatch, slide the police, fire, or medical icon across the screen.
    • To sound the siren, tap the blue Sound Siren Only button.
  2. The screen will display a 5-second countdown. You can cancel the request for help within these 5 seconds.
  3. After 5 seconds, the Ring Alarm Base Station and Keypad siren will sound (for police or fire). The screen displays a message notifying you that help has been requested.

The monitoring center will call your first emergency contact, and if the call is answered, the contact can either confirm the emergency or cancel the request.

If no one answers, the monitoring center will dispatch the police, the fire department, or emergency medical services to the Ring Alarm location. After requesting emergency help, the monitoring center will call your other emergency contacts.

Important: An SOS signal can only be canceled by answering the first call. If the call is not answered, canceling SOS using the app will not cancel the request for police, fire, or medical responders.

Password Note: Doorbell and camera users, your verbal password requirement may vary depending on your preferences when you enrolled in SOS.

Last updated 1 week ago

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