Getting Started with Video Verification

Ring Video Verification enhances emergency response even if you’re away by using enrolled cameras and doorbells to verify alarm signals. If your Ring Alarm is triggered and the Entry Delay ends, our trusted Monitoring Center can temporarily access live video and recent recordings from your enrolled cameras and doorbells. This allows agents to assess the situation and provide accurate information to emergency responders. By verifying emergencies in near real-time, Video Verification can lead to more informed and effective responses to potential security threats.¹

Note: Video Verification requires a Ring Alarm, Professional Protection service add-on and Ring Home Standard or Premium subscription (sold separately).

With Video Verification as part of your professionally monitored Ring Alarm:

• Verify whether or not an emergency has occurred when your Alarm is triggered.
• Give the Monitoring Center the information they need, even if they can’t reach you.
• Potentially speed up police response times and increase police engagement through verified alarms.
• Meet video verification response mandates required by local laws in certain jurisdictions to reduce false alarms and unnecessary response from police and fire departments.
• Reduce reliance on Private Guard Response and save you money.
• Meet video verification response mandates required by local laws in certain jurisdictions to reduce false alarms and unnecessary responses from police and fire departments.

Setting up Video Verification

Activating Video Verification for your cameras and doorbells is simple and can be done in the Ring app for individual devices. To activate Video Verification for Cameras and Doorbells:

1. Open the Ring app.
2. Tap the

   menu (☰).
3. Tap

   Settings.
4. Tap

   Monitoring

   .
5. Tap

   Video Verification

   under the settings section.
6. Switch on the toggle for each camera you’d like to activate.
7. Tap

   Save

   .

You can go to Device Settings to activate or deactivate Video Verification for individual devices at any time. After activating Video Verification, any new Ring devices added to your account will need to be added individually using the steps above. Note: You cannot activate Video Verification for cameras and doorbells if you have turned on 24/7 Recording for those same eligible device.

Understanding Video Verification permissions

Your privacy is our priority. By turning on Video Verification:

• During an alarming event, our trusted, third-party monitoring agents will only have access to cameras and doorbells you have previously authorized in the Monitoring settings of your Ring account.
• When Video Verification is activated, the blue LED light on your enrolled cameras will turn on indicating it is in use.
• Monitoring agents can only view video and/or recordings during the duration of the alarming event and will immediately lose access once your Alarm has been disarmed.
• Video and recordings that have been viewed by a monitoring agent will be tagged

  Guard Reviewed

  in your Event History in the Ring app.
• Monitoring agents will not share or store any video or recording during or after an alarming event.
• Monitoring agents will not share any video or recordings with law enforcement.

Video Verification does not change your Emergency Contact settings. The monitoring center will still attempt to reach your Emergency Contacts for burglary alarms. Even if the monitoring center does not observe an emergency on your video, it will still request police dispatch unless an Emergency Contact confirms it's a false alarm. If the Monitoring Center call is not answered and nothing is seen from the video, police will still be requested to your location.