Amazon Key Delivery

Amazon Key and In-Garage Delivery in the Ring App

With a Ring security camera and Ring Protect plan, you can record in-garage deliveries by linking your Ring security camera and customize your delivery notifications. 

How Amazon Key works for in-garage delivery

  1. On delivery day, you’ll receive a notification that your package is out for delivery.
  2. You'll receive another notification when the driver is two-stops away from your residence.
  3. Upon the driver’s arrival, you'll receive an
    Arriving Now
    notification.
  4. The driver will approach the garage and request access via their Amazon handheld scanner.
  5. Amazon verifies that the driver is near your garage door, and that the package belongs to your address.
  6. Once the driver and package are verified, the smart garage will open.
  7. The driver will place the package within five feet in your garage and then closes the garage door.
  8. A final notification is sent after the delivery is complete and your garage door is closed.

How to get started with in-garage deliveries

You need:

  1. An Amazon Prime account.
  2. The
    Be sure you have the latest version of the Ring app before beginning setup.
  3. Be in a
    that supports Amazon In-Garage Deliveries.

Compatible Ring Security Cameras

  • Stick Up Cam (3rd Gen), Battery, Plug-In, or Solar
  • Stick Up Cam (2nd Gen), Battery or Wired
  • Stick Up Cam Pro, Battery, Plug-In or Solar
  • Floodlight Cam (2nd Gen)
  • Floodlight Cam Pro
  • Floodlight Cam Plus
  • Indoor Cam
  • Spotlight Cam (1st Gen), Battery, Wired, Solar, or Mount
  • Spotlight Cam Plus, Battery, Wired, Solar, or Plug-In
  • Spotlight Cam Pro, Battery, Wired, Solar, or Plug-In

If you’re not sure which Ring Security Camera you have, you can look it up in the Ring app under Device Health.

How to customize your in-garage delivery notifications in the Ring app

  1. Open the
    Ring app.
  2. Tap the
    Menu (≡)
    on the top left.
  3. Tap
    Key Delivery.
  4. Tap
    Garage Door.
  • Tap the gear icon on the top right

5. On the In-Garage Delivery screen:

  • Toggle on
    Delivery Alerts
    for days when you’re expecting orders to arrive.
  • Tap
    Delivery Settings
    to customize In-Garage Deliveries.

Last updated 6 months ago