Using Amazon Key for in-garage delivery with the Ring app

Amazon Key helps you get packages in your garage safely. You can use the Ring app to set up alerts that tell you when your package is coming and when it's almost at your house.

Requirements

To use Amazon Key In-Garage Delivery, you need to meet the below requirements:

• Enrollment in a compatible Ring Home subscription plan.
• An Amazon Prime account.
• The latest version of the Ring app installed on your smartphone or tablet.

  Make sure your Ring app is updated.
• A Ring account at a location with a zip code that supports Amazon In-Garage Deliveries.
• A compatible garage door opener.

  Find out more about compatible garage door openers.
• Optional:

  Use a compatible Ring security camera to record In-Garage Deliveries.

How it works

When Amazon Key In-Garage Delivery happens, you'll get alerts on your phone. The Amazon driver will use a special device to open your garage, put your package inside, and close the door. Amazon makes sure it's safe, and you'll know when it's all done.

How to set up

To set up Amazon Key for In-Garage Deliveries, follow the below steps in the Ring app:

1. Add your garage door opener to the Ring app:

   • Tap the menu (☰).

   • Select

     Set Up a Device.
   • Follow the in-app prompts to complete setup.
2. Link your

   Ring and Amazon Accounts

   .
3. Tap

   Add Key Ship Option

   in the Ring app.
4. Sign in to your Amazon Prime account.
5. Select the device for Key Delivery, and follow the in-app prompts to complete setup.
6. Configure Amazon Key In-Garage Delivery
7. In the Amazon address book, select the delivery address.
8. Tap

   Continue

   .
9. Choose the garage door for Amazon Key deliveries.
10. Select

    Amazon Key Delivery

    at checkout on

    Amazon.com

    to receive packages inside your garage.

Customize your settings

To customize your Amazon Key In-Garage Delivery settings, follow the below steps in the Ring app:

1. Tap the menu (☰).

2. Tap

   Key Delivery.
3. Tap

   Garage Door.
4. Tap the gear icon on the top right.
5. Toggle on

   Delivery Alerts

   for days when you are expecting orders to arrive.
6. Tap

   Delivery Settings

   to customize In-Garage Deliveries.
7. To record deliveries, tap

   Link Camera

   , and select the camera you want to record.
   • Enable

     Live View

     for that camera.
8. Enable

   Offline Delivery

   to allow In-Garage Delivery, even when your camera loses its wifi connection.
9. Save

   Settings.

Troubleshooting

If delivery events are not being recorded, your Ring camera may be offline, or you might need to adjust settings in the Ring app. If your Ring camera is offline, follow the steps in the Ring app to reconnect it.

Check Live View

Confirm that Live View is enabled for Video Settings and all Mode Settings in the Ring app. To enable Live View for Video Settings, follow these steps:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap the Device Settings tile.

4. Select

   Video Settings

   .
5. Toggle on

   Live View

   .

Check Mode Settings

To enable Live View for Mode Settings, follow these steps in the Ring app:

1. Tap the menu (☰).
2. Tap Settings.

3. Select

   Modes and Automations.
4. Tap

   Modes

   and select your current mode (Disarmed, Home, or Away).
5. Tap

   Cameras

   and select your device.
6. Under

   Privacy Settings

   , ensure the

   Live View

   toggle is on.

Check Privacy Settings

Check for unintended Privacy Zones where your packages are being delivered. To edit and confirm Privacy Zones, follow these steps in the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Select

   Settings

   for that device to get to the device’s page.
4. Tap the

   Device Settings

   tile.
5. Select

   Privacy Settings

   .
6. If you have Privacy Zones enabled, tap

   Edit Privacy Zones

   .
7. Select the Privacy Zone you want to edit or delete.
   • To delete: Tap the trash icon.
   • To edit: Move the points to reset your privacy boundary.
8. Tap

   Done

   .