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Using Amazon Key for in-garage delivery with the Ring app

Amazon Key helps you get packages in your garage safely. You can use the Ring app to set up alerts that tell you when your package is coming and when it's almost at your house.

Requirements

To use Amazon Key In-Garage Delivery, you need to meet the below requirements:


How it works

When Amazon Key In-Garage Delivery happens, you'll get alerts on your phone. The Amazon driver will use a special device to open your garage, put your package inside, and close the door. Amazon makes sure it's safe, and you'll know when it's all done.


How to set up

To set up Amazon Key for In-Garage Deliveries, follow the below steps in the Ring app:

  1. Add your garage door opener to the Ring app:
    • Tap the menu (☰).

    • Select
      Set Up a Device.
    • Follow the in-app prompts to complete setup.
  2. Tap
    Add Key Ship Option
    in the Ring app.
  3. Sign in to your Amazon Prime account.
  4. Select the device for Key Delivery, and follow the in-app prompts to complete setup.
  5. Configure Amazon Key In-Garage Delivery
  6. In the Amazon address book, select the delivery address.
  7. Tap
    Continue
    .
  8. Choose the garage door for Amazon Key deliveries.
  9. Select
    Amazon Key Delivery
    at checkout on
    to receive packages inside your garage.

Customize your settings

To customize your Amazon Key In-Garage Delivery settings, follow the below steps in the Ring app:

  1. Tap the menu (☰).

  2. Tap
    Key Delivery.
  3. Tap
    Garage Door.
  4. Tap the gear icon on the top right.
  5. Toggle on
    Delivery Alerts
    for days when you are expecting orders to arrive.
  6. Tap
    Delivery Settings
    to customize In-Garage Deliveries.
  7. To record deliveries, tap
    Link Camera
    , and select the camera you want to record.
    • Enable
      Live View
      for that camera.
  8. Enable
    Offline Delivery
    to allow In-Garage Delivery, even when your camera loses its wifi connection.
  9. Save
    Settings.

Troubleshooting

If delivery events are not being recorded, your Ring camera may be offline, or you might need to adjust settings in the Ring app. If your Ring camera is offline, follow the steps in the Ring app to reconnect it.

Check Live View

Confirm that Live View is enabled for Video Settings and all Mode Settings in the Ring app. To enable Live View for Video Settings, follow these steps:

  1. Open the Ring app to the main dashboard.

  2. Tap more (•••) on the camera you want to access.

  3. Tap the Device Settings tile.

  4. Select
    Video Settings
    .
  5. Toggle on
    Live View
    .

Check Mode Settings

To enable Live View for Mode Settings, follow these steps in the Ring app:

  1. Tap the menu (☰).

  2. Tap Settings.

  3. Select
    Modes and Automations.
  4. Tap
    Modes
    and select your current mode (Disarmed, Home, or Away).
  5. Tap
    Cameras
    and select your device.
  6. Under
    Privacy Settings
    , ensure the
    Live View
    toggle is on.

Check Privacy Settings

Check for unintended Privacy Zones where your packages are being delivered. To edit and confirm Privacy Zones, follow these steps in the Ring app:

  1. Open the Ring app to the main dashboard.

  2. Tap more (•••) on the camera you want to access.

  3. Select
    Settings
    for that device to get to the device’s page.
  4. Tap the
    Device Settings
    tile.
  5. Select
    Privacy Settings
    .
  6. If you have Privacy Zones enabled, tap
    Edit Privacy Zones
    .
  7. Select the Privacy Zone you want to edit or delete.
    • To delete: Tap the trash icon.
    • To edit: Move the points to reset your privacy boundary.
  8. Tap
    Done
    .

Last updated 3 weeks ago