Manage Auto-Verified Guest access at your property (for property managers)

Amazon Key Access Control System's Auto-Verified Guest feature allows residents to grant scheduled access to trusted visitors through the Ring app. They can add their trusted guests and set specific schedules for when they can enter your property. Auto-Verified Guests can then access your property via their Ring app.

Important note: For properties that have at least one Amazon Key Access panel (Virtual Intercom) installed, you can additionally enable settings that require Auto-Verified Guests to tap on the Amazon Key Access panel to verify their physical presence at the property before they start using Amazon Key Access. Once verified, they can unlock Amazon Key Access entrances directly from their Ring app. You can also set the duration after which the Auto-Verified Guest need to re-verify their presence.

As a Property Manager, you can:

• Control whether residents can share access with Auto-Verified Guests
• Set a limit on the number of Auto-Verified Guests that can be added by each resident
• Determine which Entrances can be accessed by Auto-Verified Guests
• Define access schedules for each shared Entrance
• Monitor unlock events of Auto-Verified Guests at your property

To manage Auto-Verified Guest access at your property, follow the instructions below:

1. Log in to the Amazon Key Property Management Portal and select the relevant property.
2. Click

   Settings.
3. To stop Auto-Verified Guests being able to access your property, uncheck the box for

   Allow users to share access

   .
4. Under

   Max guest access shares

   , set a limit for the number of Auto-Verified Guests each resident can invite.
5. To enable Auto-Verified Guests to access your property, check the box for

   Allow users to share access

   .
6. Click

   Save

   .

Once you enable Auto-Verified Guest access at your property, you can modify existing Keys and select the Entrance(s) that can be accessed by residents and guests. To allow Auto-Verified Guest access to your property, follow the instructions below:

1. Log in to the Amazon Key Property Management Portal and select the relevant Property.
2. Click

   Keys.
3. Select the Key you want to allow Auto-Verified Guests to use.
4. Click

   Modify

   and select

   Edit

   .
5. Edit name and description if necessary. Then, click

   Next

   .
6. Review the Entrance(s) you want to be unlocked with this Key and check or uncheck the Entrance(s) as needed.
7. Click

   Next

   . You might see a pop-up that reads "allow users to share access" if you have not allowed your residents to share access with guests.
8. Check

   Allow users to share access to guests at this property

   .

   Then click

   Update

   .
9. If you want to create an access schedule for the guests for the shared entrances, select the entrance and click

   Create Schedule.

Important note: You can set up to three different schedules per Entrance. Click on Create Schedule every time you want to create a new schedule. Access schedules are only for residents’ guests and not for the residents.

10. After setting access schedules, click Next to review all information. Then, click Update Key.