Understanding Ring Alarm Dashboard Alerts

We want to make sure that you know about any issues with the monitoring status of your Ring Alarm. To help you identify if anything needs your attention, we’ve created Dashboard Alerts that provide you with the steps you need to resolve any issues.

If you need more information about a specific Dashboard Alert, we’ve provided the information you need below.

Alarm is Self Monitored - Action Required

You are not signed up for Professional Monitoring.

What happened?

Your Ring Alarm is self-monitored, but you're not enrolled in Professional Monitoring.¹

• You may have started enrolling in Professional Monitoring, but you stopped before you completed it.
• Your Ring subscription trial

  ²

  may have ended, and while you may have signed up for a subscription, you did not enroll in Professional Monitoring.
• You may have had a billing issue which temporarily ended your subscription and your Professional Monitoring service. You will need to enroll in Professional Monitoring again.

How do I resolve it?

1. Open the Ring app.
2. Tap the dashboard status message (shown above)
3. Tap the blue “Complete Sign Up” button.

Alarm - Pro Monitoring is Pending. Account Setup in Progress

Confirm your Professional Monitoring settings.

What happened?

This notification is just a reminder that you have enrolled in Professional Monitoring. The Ring team is verifying your address and ensuring that we can provide you with Professional Monitoring.

At this time, you can use your Ring Alarm as usual. Just remember, if your Ring Alarm is triggered, you won’t receive calls from the monitoring center, and emergency responders won’t be requested to your location.

How do I resolve it?

There’s nothing for you to do at this time. Keep a look out for an email from us letting you know when your Professional Monitoring service has been activated, or if extra steps are needed.