A Professional Monitoring agent assisting Ring Protect subscriber over the phone.

Receiving a Confirmation Call When you Cancel an Accidental Alarm

When false alarms happen and you can't disarm¹ your Ring Alarm within the entry delay time, the Confirmation Call² feature gives you peace of mind.

To use this feature, you'll need to subscribe to Ring Home Standard or Premium and add-on Alarm Professional Monitoring (separate purchase required).

When you turn on the Confirmation Call, your first emergency contact will get an automated phone call if you disarm your Ring Alarm after the alarm sounds, but before the monitoring center calls.

Turning on or off the Confirmation Call

  1. Open the
    Ring app.
  2. Tap on the
    menu (☰).
  3. Tap
    Settings.
  4. Tap
    Monitoring Settings.
  5. Turn the Confirmation Call setting
    on
    or
    off
    .

Important! All professionally monitored² Ring Alarm systems will have this setting off by default.

¹
Ring Alarm and all Ring Alarm accessories require a compatible Ring subscription (sold separately) for digital arming/disarming and certain other in-app features.
²
Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
Last updated 3 months ago
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