Using Geofence

Geofence creates a virtual boundary around your home, automatically managing your Ring device Modes as you come and go, ensuring security without manual adjustments. It will remind you to set your Device Mode to “Away” when you exit the virtual boundary and then automatically set it to “Home” when you enter.

This feature requires a compatible Ring Home subscription.

Turning Geofence ON or OFF in the Ring app

Only the main Ring account owner can change the Geofence location. Other users can set up their own Geofence to get reminders and use the Snooze feature.

To turn Geofence on or off:

1. Open the Ring app to the main dashboard.

   • If you want to change your Location:

   • Tap your location (▼) at the top of the screen.

2. Tap

   Settings

   .
3. Tap

   Modes and Automations

   .
4. Tap

   Geofence

   . 
5. Tap

   Turn on feature

   to activate or

   Turn off Geofence

   to deactivate.
6. Tap

   Continue

   .
7. Verify that your Geofence will be centered over your property and tap

   Confirm

   .
8. Set the

   Auto-Snooze

   duration, and select the devices for which you wish to snooze notifications.
   • Snoozed devices will not alert you when you return home, but active devices will.
   • Note:

     Ring Alarm will not show in this list.
9. Tap

   Continue

   .
10. Enable

    Arm Reminders

    or

    Disarm Reminders

    . Arm and Disarm Reminders provide alerts when you leave or enter your Geofence area without having to change the Modes. These reminders are only sent to the mobile device that they were set on.
11. Tap

    Reminder Tone

    to choose an alert sound from the list.
12. Tap

    Continue

    .
13. Tap

    Finish and Save

    .
14. Tap

    Go to Settings

    to allow

    location permissions always.

    Note:

    For the Geofence feature to work, the location permissions must be set to “always on.”

Adjusting your Geofence

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Tap

   Settings

   .
4. Tap

   Modes and Automations

   .
5. Tap on the map.
6. Drag the Geofence boundary to your preferred area.
7. Tap

   Save

   to confirm your changes.

Note: This modification will impact all iOS and Android devices currently linked to this location's Geofence.

Troubleshooting issues with Geofence

Geofence requires a consistent network connection and full access to your smartphone or tablet's location services for optimal performance. If your Geofence is not working or Geofence-based events are delayed, try these troubleshooting steps: Location permissions: Confirm that Ring app has location permissions allowed always in your iOS or Android settings.

Follow these steps for Android:

1. Go to

   Settings.
2. Tap

   Permissions.
3. Tap

   Location.
4. Select

   Allow all the time

   or

   Always

   (options may vary depending on your Android version).

Follow these steps for iOS:

1. Go to

   Settings.
2. Select

   Ring

   app from the list.
3. Tap

   Location.
4. Select

   Always.
5. If your device is on iOS 15 or higher, confirm that

   Precise Location

   is also enabled for the Ring app.

Network signal strength for your mobile device: Check the signal strength at your Geofence boundary. If the signal is weak, modify your Geofence to encompass an area with better internet connectivity.

Airplane mode: Make sure that airplane mode is off on your smart phone or tablet.

Background data: Enable background data and battery usage for the Ring app on your smartphone or tablet disable data saving settings.

Other apps: Disable security or performance optimizing apps, such as a virtual private network (VPN), that might cause an issue with Ring.

Data saving settings: Disable any data saving settings that might interfere with the Ring app.

Battery settings: Turn off battery-saving settings (e.g., optimization, adaptive battery, low power mode).