Ring Alarm Guard Verification

Ring Alarm Guard Verification refers to Ring services that involve sending a trusted guard to your location when your system is triggered. Ring currently offers Guard Verification and Neighborhood Guard in select markets.

• Guard Verification and Neighborhood Guard requires a Ring subscription.

Ring Alarm Guard Verification

In some areas, police and fire departments require that certain security system signals are verified before emergency responders can be dispatched.

Acceptable verification options can include:

• Customer verification

  : When contacted by the monitoring center, you can confirm the event is a true emergency.
• Live feed verification

  : Your camera’s live feed indicates that there is a real emergency.
• Guard Response

  : A service offered with your Ring Alarm.

Guard Verification will request a guard from a trusted, third-party service to your location to verify an alarming event and then contact emergency responders directly. The guard will not intervene in an emergency.

Guard Response is easy to use. Sign up using the Ring app and you will only be charged if and when you use it. Guard Response costs $75 per response.

Opt in to Guard Verification

1. Open the Ring app.
2. Tap the

   menu (•••)

   .
3. Tap

   Settings

   .
4. Tap

   Monitoring

   .
5. Under

   Type

   , tap

   Professional

   .
6. When prompted, tap

   Opt In

   for Guard Response.

Important note: Ring Alarm Guard Verification is only available if you are located in a jurisdiction that requires verified response. If you are not sure if you live in a verified response jurisdiction, contact your local municipality to confirm.

Receive Guard Verification text messages

Ensure you and your emergency contacts get updates on Guard Verification arrival times, receive the final report after an emergency, or can cancel Guard Verification requests by opting in to receive text notifications.

1. Open the Ring app.
2. Tap the

   menu (•••)

   .
3. Tap

   Settings

   .
4. Tap

   Monitoring

   .
5. Tap

   Emergency Contacts

   .
6. Select the emergency contact that would like to receive SMS Texts.
7. Check the box next to

   Receive Text Notifications

   .

Repeat these steps to opt into SMS text messages for each emergency contact. You can also opt into receiving texts from Ring when you first sign up for Ring Alarm Guard Verification.

What happens when verified response is required

The monitoring center will first attempt to call all emergency contacts. Then, depending on the type of alarm signal that has been triggered, you will have one of the following verified response experiences:

Burglar alarm signals

If you have opted in to Guard Verification as part of the 24/7 Professional Monitoring¹ service with your Ring subscription, and your Ring Alarm or Ring Alarm Pro sends a burglar alarm signal to the monitoring center.

• The monitoring center will attempt to contact your first emergency contact:
  • If no one can be reached, the monitoring center will request Guard Verification
  • If a contact answers the phone but cannot remember the verbal password, Guard Verification is requested.
  • If any contact answers the phone, correctly says the verbal password, and asks for help, the monitoring center will request Guard Verification.
  • If a Guard Verification is necessary, the guard will drive to your location and see if there is a real emergency or a false alarm. If there is an emergency, the guard will call emergency responders directly.

Smoke alarm signals

For jurisdictions where verified response is not required for smoke alarms², fire emergency response will be sent directly to your location instead of a guard. Get information for all other locations' standard smoke alarm response plan.

If you have opted in for Guard Verification and your Ring Alarm or Ring Alarm Pro sends a smoke alarm signal to the monitoring center:

• The monitoring center will attempt to contact your first emergency contact:
  • If no one answers, the monitoring center will request Guard Verification.
  • If your first emergency contact answers, the monitoring center will request Guard Verification unless it is a false alarm and the contact cancels.

Panic, SOS, and Duress signals

Panic³, SOS⁴, and Duress signals do not require verification. Learn more about standard alarm response plans for Panic, SOS, and Duress.

Opt out of Guard Verification

If you opt out of Guard Verification and neither you nor your emergency contact can be reached, no guard will be requested. Depending on the rules of the area where you live, this might also mean that the monitoring center cannot request emergency response or local emergency responders might refuse to respond to the dispatch.

If you opt out of Guard Verification and you or your emergency contact answer the phone call from the monitoring center, you will be given a one-time option to have a Guard Verification service visit your home to verify that there is a true emergency. If you request this service, you will be billed for a fee of $75 for the response.