Ring Chat (beta)

Ring Chat helps you understand what’s happening at your home through conversation. Ring Chat is in Beta, and we’re improving it all the time.

Ask questions like "Did my package arrive?" or "What happened last night?" and get instant answers. Ring Chat analyzes your video content, motion alerts, and security system to provide responses in plain language.

Ring Chat can: 

• Provide information about deliveries, visitors, or activity 
• Help troubleshoot problems with Ring devices 
• Provide personalized Ring product recommendations and order support for Ring.com orders 
• Arm and disarm Ring Alarm 
• Send you weekly summaries of activity around your home (opt-in) 

With Familiar Faces¹ active, Ring Chat can also can answer questions about people you know:

• "When did Chris arrive today?"
• "Has Sarah been here this week?"

Learn more about Familiar Faces

Important note: Ring Chat cannot analyze live video, only recorded events.

Eligibility and requirements

• Requires a Ring account and the Ring app. 
• Arming and disarming through Ring Chat requires a Ring Plan. 
• For Activity Insights such as information about deliveries, visitors, or activity, Video Search, Familiar Faces, or weekly activity summaries, a Ring Pro, Virtual Security Guard

  ²

  , or Pro Intelligence add-on plan is required and Video Descriptions must be turned on.  
• Ring Chat is available in the United States and Canada. 
  • Activity Insights are not available for United States customers in Illinois. 
  • Familiar Faces is not available for United States customers in Illinois, Texas, and Portland, Oregon, or Canadian customers in Quebec. 
• To answer questions about recorded video content, a Ring device compatible with Video Descriptions is required. Video Descriptions are also not compatible with Ring’s end-to-end video encryption feature. 
• Currently available in English only. 
• Currently available to Ring account owners only, Ring Chat is not available for Shared Users. 

Learn more about Ring subscriptions

Learn more about Video Descriptions

Learn more about Intelligent features

Learn more about end-to-end encryption

Using Ring Chat

You can access Ring Chat from several places in the Ring app:

• In Event History, tap the

  search area

  .
• In the Timeline, tap the

  Ring Chat icon

  .
• In the Timeline Event Details, tap the

  Ring Chat icon on a specific event

  .
• In the Help section, located in the menu.

Ring Chat adapts to where you opened it from.

• If you open Ring Chat from a specific camera's timeline, it will focus on that camera.
• If you select a specific location and open Ring Chat from Event History, it will search across all cameras in that location.

Asking questions

You can ask Ring Chat questions like you are having a normal conversation. For example: 

• "Did my package arrive today?"  
• "What happened last night?"  
• "How do I fix my doorbell’s Wi-Fi connection?" 
• "Which Ring camera is best for my driveway?" 

Opt-in weekly activity summaries

You can opt in to receive a weekly summary of activity around your home as a push notification. Each summary covers the past week across all your locations and arrives every Sunday morning. Tap the notification to open Ring Chat, where you can ask follow-up questions.

This feature requires a Ring Pro or Virtual Security Guard plan, or the Pro Intelligence add-on. 

To enable weekly summaries in the Ring app:

1. Open Ring Chat. 
2. Tap the

   What can this feature do?

   suggestion pill. 
3. Tap

   Get weekly notification summaries

   . 

To turn off weekly summaries, ask Ring Chat to "stop weekly summaries".

Your choice is saved to your account. If your subscription ends, weekly summaries pause, and they restart automatically if you become eligible again. 

Removing individual conversations

Chats are available in your Chat History for 30 days. You can also resume a previous conversation by tapping it. You can remove individual chats from your Chat History during the 30-day period.

To remove an individual conversation in the Ring app:

1. Open Ring Chat.
2. Tap the three dots in the upper-right of the Ring Chat window.
3. Tap

   Chat History

   .
4. Select a conversation.
5. Tap the three dots in the upper-right of the conversation window.
6. Tap

   Remove from Chat History

   .

We handle chats in accordance with our Privacy Notice.

Providing feedback

Important note: Ring Chat uses Video Descriptions to analyze your video content and generate responses. AI-generated descriptions may be incorrect.

Help improve Ring Chat by providing feedback on responses. Your feedback helps us improve both the accuracy and the usefulness of the feature. 

• After receiving a response, you can tap the thumbs up or thumbs down icon to provide feedback. 
• You have the option to provide additional details about what was helpful or unhelpful. You can also choose to donate your chat transcript or video clips to help improve the quality of responses. 

Learn more about sharing feedback with Ring

Privacy and data

You can control which cameras Ring Chat can access by enabling or disabling Video Descriptions on your devices. Chats are available in your Chat History for 30 days, and you can remove individual chats from your Chat History. 

Learn more about Ring's Privacy Notice

Arming and disarming your Ring system with Ring Chat

With a Ring Plan, Ring Chat can control your Ring system modes through conversation. You can arm, disarm, or check the status of your system without leaving the chat. 

While using Ring Chat, you can: 

• Type “Arm my system” to set your location to Home or Away mode. 
  • Ring Chat will ask you to confirm before arming or disarming. 
• Type "Disarm my system" to set your location to Disarmed mode. 
  • If you have more than one location, Ring Chat will ask which location you'd like to arm or disarm. 

Mode Schedule compatibility with Ring Chat

When you have Mode Schedules set up, arming or disarming through Ring Chat creates a temporary change until your next scheduled mode switch. Afterward, your existing schedules will continue as normal.

If you don't have Mode Schedules set up, the mode you set through Ring Chat stays until you change it again.

To create or edit Mode Schedules, adjust which devices are included in each mode, or manage Active Warnings settings, Ring Chat will direct you to the relevant settings page in the Ring app. 

Learn more about Mode Schedules

Frequently asked questions

Does Ring Chat work with all Ring devices?

Ring Chat works for anyone with a Ring account and Ring app. Activity Insights, such as Video Search, Familiar Faces, or weekly activity summaries, are restricted to Ring video streaming devices and do not work with Ring Car Cam or Ring's video end-to-end encryption feature.

How far back can Ring Chat search?

If you have a Ring Pro, Virtual Security Guard, or Pro Intelligence add-on plan, Ring Chat can search through video content with a Video Description recorded on or after October 21st, 2026, and all video content after it is enabled based on your Ring subscription's video storage period.

Can Ring Chat manage settings for devices?

Ring Chat can arm and disarm your Ring system if you have a Ring Plan and Modes set up. Ring Chat cannot change an individual camera's settings, such as Motion Zones or recording schedules.

What happens if I cancel my Ring Pro, Virtual Security Guard, or Pro Intelligence add-on subscription?

Ring Chat will still work without any subscription but will be unable to provide Activity Insights such as Video Search, Familiar Faces, or weekly summaries. Chats are available in your chat history for 30 days, and you can manually remove individual chats from your chat history during that time.

What about 24/7? Can Ring Chat see all my footage?

No. Ring Chat does not view any of your 24/7 footage or any of your videos to provide information, only the descriptions that Video Descriptions creates from video events.

Where did Video Search go?

Video Search now works through Ring Chat. Rather than typing keywords into a search bar, you can ask a question in your own words, and ask follow-ups. You will find Ring Chat in the same places you used Video Search: the search area in Event History, and the search icon on the Timeline. Ring Chat can also be located in the Help section, unlike Video Search. Video Search is still available on Ring.com.

Do I need Video Search turned on to use Ring Chat?

Ring Chat’s Activity Insights work from Video Descriptions, so those need to be turned on for the cameras you want to ask about. Turning on Video Search as well can improve some results. You can find both per device in the Ring app by selecting Device Settings, then Video Settings.