Troubleshooting Ring Sump Pump Monitor

Learn how to fix your Sump Pump Monitor if you are experiencing one of the below issues:

• Poor connection
• Sensor offline
• Unresponsive sensor
• Water or temperature detection not working

Understanding Sump Pump Monitor light patterns

The light on your device will indicate its status. Learn more about Sump Pump Monitor light patterns.

Fixing Sump Pump Monitor water and temperature detection

Do not place the rope sensor inside the sump pump basin. The basin normally contains water, which will cause repeated false alarms. Position the rope outside and around the basin where water would only be present if the sump pump fails or overflows.

Stuck detecting water

Make sure the rope of your sensor is completely dry and that nothing conductive is touching the rope. The rope can take up to 60 minutes to fully dry depending on temperature, humidity, and other environmental factors. Check the Ring app dashboard for a message that says "Water detected". Tap the message window to take action to dismiss or resolve the message.

Does not detect water

If the Sump Pump Monitor is not detecting water, try the following:

• Verify the line on the side of the main unit is aligned with the lock icon to ensure the cover is properly secured.

• Ensure the main unit is securely attached to the cradle.
  • You can listen for an audible snap to confirm it is properly seated on both sides.
• Position the rope along the area outside the sump pump basin where water would only accumulate if the pump fails or overflows, not in the basin. Water must come in contact with the rope for the sensor to trigger.

Choose locations next to possible sources of flooding, and ensure the rope won't be accidentally moved or elevated off the surface.

Stuck showing low temperature

The Sump Pump Monitor triggers an alert if the temperature drops below 40ºF (4.4ºC). It will not clear the message until the temperature at the position of the sensor increases to above 45ºF (7.2ºC).

If issues persist:

Try the steps for fixing your Sump Pump Monitor connection to make sure your device is online and responding.

Fixing your Sump Pump Monitor connection

If the Ring app reports a poor signal or says waiting to connect for more than 10 minutes, or your device is falling offline, is unresponsive, or does not power on, try the following:

• Make sure your home has

  Amazon Sidewalk coverage

  . If you do not have coverage or the Sidewalk connection to your device is poor, try adding a

  Ring Bridge

  to extend coverage.
• Detach the cover, and remove and reinstall the batteries to refresh the connection status of the device.
• Replace the battery with a new or tested battery.
• If you have a Sidewalk Gateway, confirm that Amazon Sidewalk is enabled in the Ring app for Ring devices or Alexa app for Echos.

If you are still having issues, factory reset your Sump Pump Monitor.

Factory resetting your Sump Pump Monitor

If your Sump Pump Monitor is not performing as expected and other troubleshooting steps have not resolved the issue, remove the device from the Ring app, then factory reset it and set it up again.

Important note: This will reset the device back to the original default settings.

Step 1: Remove the device from the Ring app.

1. Open the Ring app.
2. Tap the

   Sump Pump Monitor

   .
3. Tap

   Device Settings

   .
4. Tap

   Remove Device and confirm

   .

Step 2: Factory reset the monitor.

1. Remove the cover.
2. Press and hold the reset button (in pinhole) until the LED turns a solid red. This can take longer than 10 seconds.
3. The device will automatically enter setup mode and starts flashing green when the reset is complete.

Step 3: Set it up again in the Ring app.

1. Tap

   Add Device.
2. Scan QR code under the back cover.
3. Follow the on-screen instructions.