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Fixing offline devices
...last resort, you can factory reset the device and set it up again from scratch. If you're still having issues, check your overall network health. Restart your router and modem, test your internet speed, and consider upgrading your wifi setup (like switching to an eero mesh system...
Troubleshooting your Ring Intercom devices
...again. If you see this message while in testing mode, restart testing mode. Tap Test Again or the X in the top right of the error screen to restart testing mode. Tap Begin Testing. From your Ring Intercom device dashboard in the Ring app, you can restart installation by tapping on the button...
Resetting your password and signing in
...in your browser. Try using incognito mode, private mode, a different browser, or a different device. Delete any old password reset emails, then restart the process to receive a new email with a fresh security token. If you get Invalid Token error message: This can occur when you're attempting to...
Ring Video Doorbell Pro setup mode
...down the right button for a full 30 seconds. After releasing it, the light should flash a few times, indicating that your Video Doorbell Pro is restarting. Allow a minute for this process to complete, then try putting it in setup mode again by briefly pushing and releasing the right button...
Fixing audio and video issues
...Ring devices that have a higher video resolution need faster internet speeds. Learn more about wifi recommendations for Ring devices . Restart your phone or tablet: Turn off your phone or tablet for 30 seconds, then turn it back on. Virtual private network (VPN): Turn off any virtual...
Downloading and updating the Ring app
...sure that your smartphone or tablet is connected to wifi. Check the network settings on your smartphone or tablet to confirm wifi connectivity. Restart your smartphone or tablet. Once your device has fully rebooted, try downloading the Ring app again. Confirm that you have enough storage on your...
Bypass a Contact Sensor with Ring Alarm Quick Exit
...arming. Make sure you have properly installed working batteries in your Contact Sensor and check your battery status regularly. You may need to restart the Ring app to access Quick Exit settings after changing the Contact Sensor’s placement. Use this feature with self-monitoring or Alarm Calls...
Understanding Power over Ethernet (PoE) and Power over Ethernet Plus (PoE+)
...reliable performance, use CAT5e or higher (preferably CAT6) , especially for runs close to the 100-meter (328 ft) maximum. Why does my camera restart intermittently? This usually happens when the device is receiving inconsistent voltage. Common causes include: An inadequate power supply. Cable...
Troubleshooting issues using the Ring app
...unexpectedly, or you are unable to access Ring device features, try these troubleshooting steps: Disable any virtual private network (VPN) apps. Restart your mobile phone or tablet. Uninstall and reinstall the app from your mobile phone or tablet. Ring app users: Learn how to update your Ring app...
Ring device manuals
...Go to Settings > General > Storage and iCloud Usage > Manage Storage > Ring and tap Delete App. 2. Restart your device. 3. Reinstall the Ring app from the App Store. When prompted to allow microphone access, tap Allow. 4. When prompted, allow...