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Using Motion Detection
...If your device is missing motion events, try increasing Motion Sensitivity. Turn on Smart Alerts: You can enable Smart Alerts on your doorbell or camera to improve motion...
Fixing audio and video issues
...to view events: Events that happen while a plan is not active are not recorded and cannot be viewed if you subscribe later. If a recording is missing in your Event History, try adjusting motion settings , such as Motion Zones, Motion Sensitivity, and Motion Frequency, to improve the motion...
Managing ring.com orders
...Find shipping details in the Order Summary section of your confirmation email. Missing items If your order is missing items, use the self-service option to check if the order was shipped in different packages. In the below scenarios, contact...
Troubleshooting your Ring Alarm Glass Break Sensor
...s lock icon lines up with the line on the mounting bracket. Remove the cover and check whether the tamper switch is attached. If tamper switch is missing, please contact Ring Customer Support. On the mounting bracket, ensure the plastic tab that pushes down on the tamper switch is not damaged...
Moving with your Ring devices
...security camera that you are reinstalling. Learn more about how to reconnect offline devices . Tips for moving with your Ring devices If you are missing parts to remove or reinstall your device, you can purchase a Spare Parts Kit for your model...
Install and use your Ring Alarm Range Extender
...on solid to indicate the device was removed from the network. Note Use this procedure only in the event that the network primary controller is missing or otherwise inoperable...
Ring Alarm Z-Wave technical information
...will start to blink rapidly 3. Wait for the blue LED to stop blinking Use this procedure only in the event that the network primary controller is missing or otherwise inoperable. Use this procedure only in the event that the network primary controller is missing or otherwise inoperable. Wake-Up...
Manage your payment method for Ring subscriptions
...Payment Method at the bottom right. If you leave this page before saving your new credit card information, your payment method will be deleted. A missing payment method may cause your subscription to expire, and all your recorded videos to be permanently deleted. Enter your payment information and...
Installing and using Ring Alarm Keypad
...on solid to indicate the device was removed from the network. Note Use this procedure only in the event that the network primary controller is missing or otherwise inoperable...
24/7 Recording
...Event , 15 minutes , 1 hour , or Entire day Click Delete . Troubleshoot 24/7 Recording Are you seeing gaps in your continuous video recording or missing Motion Events? Here are a few things to try: Ensure you have a strong wifi connection...