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Fixing audio and video issues
...offline, or is not responding, perform a factory reset or power cycle your device before performing a new setup. Learn more about how to perform a reset or power cycle on your device. Using multiple routers with Ring: Having more than one wifi router can cause connection problems with Ring devices...
Ring Video Doorbell Pro setup mode
...pressing the button firmly and releasing it immediately without holding it down. Your Video Doorbell Pro isn't receiving power. Performing a hard reset If the light on your Video Doorbell Pro does not light up and flash and your doorbell has power, you can try performing a hard reset. To perform a...
Advanced audio settings for Ring Intercom devices
...Tap Device Settings . Tap Audio Settings . Important note: If you want to revert your Audio Settings to the default settings, tap Reset to default . After you reset your settings to default, it is not possible to return to your previously customised settings. Fixing audio issues You can fix...
Fixing offline Ring Alarm or Z-Wave devices
...release the reset pinhole on the back of the device using a paper clip or pin to reboot it. Do NOT hold the pinhole button , or it will factory reset the Alarm Base Station and require you to set up the Base Station and all accessories again. If all other steps fail, you can unregister your Base...
Understanding Indoor Cam and Pan-Tilt Indoor Cam light patterns
...for half of a second. Factory reset is complete Blue light flashing quickly for five seconds, then staying solid for five seconds. Factory reset is complete Red light flashing quickly for five seconds, then the device reboots. Indoor Cam (1st Gen) The siren is activated Blue light flashing...
Setting up your Ring Alarm Base Station
...up your Ring Alarm Base Station within the app, you can use these Base Station troubleshooting tips to help you resolve any issues. Factory reset your Base Station Do not attempt to factory reset your Ring Alarm Base Station without guidance and support from a trained Ring Customer Support...
Keypad (2nd Gen)
...of sight) Box Includes • Keypad (2nd Generation) • Charging Cable and Power Adapter • Reversible Mounting Bracket • Mounting Screws and Anchors • Reset Tool • Quick Start/Installation Insert • Safety and Compliance Information Installation Wall mount with quick-release bracket or place it on any...
ProductManaging your Ring account and privacy settings
...your password with anyone. No Ring employee, customer support associate, or Community manager will ever ask you for your password. Learn how to reset your password Updating your payment method on Ring.com You can update your payment method for your Ring subscription plan only at Ring.com. Learn...
What to do if your Ring and Alexa features stop working
...will ask you to sign in to your Ring account. Make sure you have your password handy. If you don’t know your Ring password, you can learn how to reset it here. Once you enter your Ring account information your Ring Skill will be linked to Alexa again and you’ll be asked to discover devices. Tap...
Understanding light patterns for Panic Button (2nd Gen)
...flashing quickly for 10 seconds, followed by red circle light on for three seconds: Factory reset Panic Button (2nd Gen) has completed a factory reset...