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Fixing audio and video issues
...device, make sure you're using the same phone or tablet you used to set it up. Check wifi signal strength: A weak wifi signal can cause your Ring device to fall offline or produce low-quality video. Learn how to check and improve your wifi signal strength...
Creating a Ring Account
...Verify your email address Check your email for a verification from Ring. Click the verification link in the email to confirm. Set up your sign-in code Ring sends a six-digit code...
Setting up and controlling Groups in the Ring app
...should be disabled. To turn on all lights at once: Tap Turn On All Lights. Tap Turn Off All Lights to turn them off again. Checking the status of a group To check on the status of all the devices in a group, follow these instructions: The device's status will be shown below its name...
Intercom Calls
...visitor. Push Notification (Check First, Then Decide) – Available, whether Intercom Calls are enabled or disabled. When you tap a push notification, it opens the video stream so you can see who's there, but audio is not automatically connected. This lets you check your video screen first before...
24/7 Recording
...Before using 24/7 Recording, check the laws in your local jurisdiction to see if there may be legal restrictions around using this 24/7 video and/or audio recording. More internet...
How to make your Ring Alarm ignore certain sensors
...a sensor with your Keypad Enter PIN. Select your arming mode (home or away). Your Keypad will state that a sensor requires a bypass. Press the ‘check’ button to confirm the bypass. To decline bypass, wait and allow to timeout. To view the sensors that require bypass, open the Ring app. Note...
Fixing Ring Alarm connectivity issues
...open space, like on a living room table. Make sure it's on the same floor as your Alarm sensors because signals don't travel well between floors. Check for nearby electronics. Things like TVs, computers, and microwaves can cause problems for your Ring Alarm. These devices can interfere with...
Amazon Key Access troubleshooting for property managers
...No (or weak) internet connection Your Amazon Key Access panel being temporarily disabled Things to check On the Amazon Key Access controller (the device installed in the electrical room of your property): Ensure the device is plugged in. If your...
Family safety plans
...can also help you feel more comfortable using your Ring Alarm: Have everyone in your home download the app and give them Shared User access. Check that your Motion Detector coverage doesn’t have any blind spots. Adjust your Motion Detectors so pets don’t set off the alarm. Check that the exit...
Using Geofence
...device is on iOS 17 or higher, confirm that Precise Location is also enabled for the Ring app. Network signal strength for your mobile device: Check the signal strength at your Geofence boundary. If the signal is weak, modify your Geofence to encompass an area with better internet connectivity...