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Troubleshooting tampered Contact Sensors
...that your sensor is showing as online and can communicate with the Base Station. Confirm that the tamper indicator is deactivated in your Ring app. Find more help for each sensor: Troubleshooting Contact Sensor (1st Gen) Troubleshooting Contact Sensor (2nd Gen) Troubleshooting Outdoor Contact Sensor...
Understanding Floodlight Cam and Spotlight Cam light patterns
...Your camera will display different light patterns according to the status of the device. Learn how to find out which camera model you have in the Ring app. Light patterns may be different if your security camera is offline. Learn how to reconnect your...
Installing your Stick Up Cam Battery (2nd Gen)
...versions of the Ring Stick Up Cam had a different mounting bracket. If you'd like to see what version of the Stick Up Cam, you have, you can find out in the Ring app. 1. Slide off the base cover 2. Charge the battery Make sure the provided battery is fully charged by plugging it into a USB...
Fixing audio and video issues
...the problem is with your phone or tablet. Turn on permissions for Ring: Make sure your Ring app is allowed to use your device's microphone. You can find this option in your mobile device's settings. Turn on Audio Streaming and Recording: Tap Device Settings tile. Tap Privacy Settings...
Safety and compliance information for Ring Indoor/Outdoor Power Adapter
...Number: E013-1A050250D5 Operating Temperatures: -20°C to 50°C Power Input: 100-240V 50/60Hz 0.5A Power Output: 5.0VDC 2.5A 12.5W Class II Equipment Find warranty information at: ring.com/warranty...
2K and 4K video resolution for select Ring devices
...and stream in 4K resolution: Wired Doorbell Pro (3rd Gen) Floodlight Cam Wired Pro (2nd Gen) Spotlight Cam Pro (2nd Gen) Outdoor Cam Pro How to find out the name of your Ring device...
Connecting the Base Station with Ethernet and wifi
...Tap Change Connection at the bottom. Tap Continue . On the back of your Base Station, firmly press the pairing button. In the Ring app, tap Find My Base Station to initiate the Bluetooth pairing...
Using Chime Pro Placement Test to optimise your wifi
...Run the Ring Chime Pro Placement Test to find a location where it gets a strong wifi signal from your router, and is able to extend this to your Video Doorbells and Security Cameras. How to run...
Adjusting the volume on your Ring devices
...Find out which security camera you have in the Ring app . Tap on the menu (☰) . Tap Devices . Select your security camera. Tap Device Settings . Tap...
Family safety plans
...don't have to think, just act. Make sure your children are familiar with the emergency equipment they'll have to use. A fire is not the place to find out your child can't get down the fire escape ladder because of a fear of heights...