Troubleshoot Ring alert issues for Android devices

If you recently updated the Ring app and your push notifications are no longer working, we recommend uninstalling the Ring app, then reinstalling it.

Try the following steps if Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all.

Some Android devices may have a limit on how many notifications appear per app, and clearing any previous notifications could help. Get more information on how to clear notifications.

Check your Android device notification settings

If you are not receiving notifications after enabling Ring Alerts or Motion Alerts and confirming they’re active on your Android device, please follow these steps:

1. Open

   Settings

   on your Android device.
2. Select

   Apps or Applications

   .
3. Select the

   Ring app

   .
4. Tap

   Notifications

   .
   • Ensure

     Allow Sound and Vibration

     is checked (

     not

     Deliver Quietly).
   • Tap

     Notification Categories

     .
   • Toggle all devices to the

     ON

     position.

Note: Both ring alerts and motion alerts for each Ring device should be enabled. If these are disabled, you will not receive notifications even if the Ring app shows they are turned on.

Check your Ring app settings for Video Doorbells and Security Cameras

Be sure your notifications are enabled and that your Ring device is online.

You won't get any notifications if you're not connected to wifi. You can check to make sure your Ring device is online by going to Device Health in the Ring app.

1. Go to the

   menu

   (≡)

   and tap

   Devices

   .
2. Tap the device you want to check.
   • Make sure your Ring Alerts, Motion Detection and Motion Alerts are toggled on (blue).
3. To check your wifi connection tap

   Device Health.
   • Under

     Network

     , you'll see your Signal Strength RSSI number.
     • If your Signal Strength is in red, tap the question mark icon to find some additional troubleshooting steps.

Check your application settings

You may need to access your application settings to activate notifications.

There are two ways to access this menu from Android devices. You can either drag the Ring app icon to the App Info icon in your home screen, or you can open up your Phone Settings. In Phone Settings, locate your Application Manager (depending on your device, this may simply be called “Applications”), then find and select the Ring app.

In your application settings, check the box labeled “Show Notifications” to enable alerts and make sure that your app notifications are set as "Priority." If the “Show Notifications” box was already checked, but you still aren’t receiving alerts, uncheck the box, hit “OK,” then recheck the box; lastly, clear the cache within your app settings, and test your device by pressing the doorbell button or triggering the motion sensors.

Notification settings and different mobile devices

If you activate notifications on your mobile phone, they will not be automatically activated on your tablet. You have to manually designate your notification settings on each mobile device connected to your Ring account.

Clear your data

If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. Once it’s cleared, return to your Ring app and log back in, then test your doorbell and motion sensors to see if alerts are activated.

Reset your Ring app

If you still have issues, you may need to reset your Ring app. Do this by deleting the app from your device. Then, go to the Google Play store, find the Ring app and reinstall it. You won’t have to set up your devices again, simply log back in and all of your devices will still be installed. 

How to remove New Features notifications

If your New Features notifications won't go away, you can can manually clear it in the Ring app. Tap on What's New, then tap the icon with a check mark on it on the top right. 

Ring Alarm Alerts

The majority of your Ring Alarm alerts should be managed from the Alarm Alerts settings menu. Alarm Alerts include security, system, and device-related alerts. Security and system-related alerts cover when your system is running on battery or cellular backup¹, when you are in entry delay, any changes to the mode, and when a device has been bypassed.

Device-related alerts from the Alarm Alerts settings cover the status of your Base Station and devices in addition to when a device has been tampered, completes a firmware update, has low battery, or when water or low temperature has been detected. Device status alerts, if toggled on, will only be sent when your Alarm system is armed.

To access your Alarm Alerts settings:

1. Tap the

   menu (≡)

   .
2. Tap

   Settings

   .
3. Tap

   Alarm Alerts

   .

You can manage both email and push notification alert preferences from Alarm Alerts. Email notifications will be off by default.

Note: You will still receive email alerts when your system is alarming. You can't turn off these vital email notifications.

You should turn the primary email toggle on in order to receive email alerts and view individual alert settings. Turning on the primary email toggle will turn all individual email alerts on with the exception of “Bypassed Devices.” You can control the individual alert toggles in order to only receive alerts based on your personal preference.

Unlike email notifications, push notification alerts will be on by default with a subscription plan.

Note: You will still receive push notification alerts when your system is alarming as that alert type is not available for users to control.

Turning the master push notification toggle on and off will turn each individual alert toggles on or off. There are no exceptions with the master push toggle.

Other tips on Alarm Alerts:

• As an Owner or Shared User, you can enable and disable alert settings at anytime depending on your personal preferences, as long as the Base Station is online and you tap “Save” for the settings to be kept.
• After the first time you update your Alarm Alert settings and taps “Save”, the app will remember the individual toggle states and restore the last state of each individual toggle.

Device-specific alert settings

Separate from the Alarm Alerts settings, you can also enable push notification alerts for specific devices that will send alerts regardless of whether their system is armed or not. It’s important to note that individual device alert toggles only send push notification alerts. Email alerts should be controlled from the Alarm Alerts settings. Again, these alerts are sent even when your system is disarmed.

Devices that have individual alert settings include Ring Alarm Contact Sensors and Ring Alarm Motion Detector. You can choose to enable alerts when motion is detected by your Alarm Motion Detector and when your Alarm Contact Sensor opens and closes.