Ring Chime Pro (2nd Generation) Information

The Ring Chime Pro (2nd Generation) is an updated version of the Ring Chime Pro (1st Generation) wifi extender. In addition to a new design with a built-in nightlight, the Ring Chime Pro (2nd Generation) has dual-band 2.4 GHz and 5 GHz wifi connectivity and guided feedback during setup that helps you find the best location for your Chime Pro.

Setting up a Chime Pro is a two part process:

1. First, set up the Chime Pro in the Ring app.
2. Then, connect a Ring device to the Chime Pro

   .

This article will cover commonly asked questions about the Chime Pro. 

What is Ring Chime Pro (2nd Generation)?

The Ring Chime Pro (2nd Generation) is an updated version of the Ring Chime Pro (1st Generation) wifi extender. Like the original Chime Pro (1st Generation), the Chime Pro (2nd Generation) extends wifi coverage through your house specifically to a Ring device.

The Ring Chime Pro (2nd Generation) plugs it into a wall socket and is connected through the Ring app to your wifi signal.

Learn more about improving your wifi performance.

What's the difference between this Chime Pro and the previous generation Chime Pro?

As an updated version of the Ring Chime Pro (1st Generation), the Chime Pro (2nd Generation) still acts as a wifi extender, but now has dual-band connectivity that allows you to connect to both 2.4 GHz and 5 GHz networks. The Chime Pro (1st Generation) only connects to 2.4 GHz networks. 

Other updated features include: 

• A sleek new look that meshes well with any decor. 
• A built-in nightlight. 
• Guided feedback during setup that helps you place your Chime Pro during setup.

What's the difference between Chime Pro (2nd Generation) and a mesh network, like eero?

A Chime Pro is a great solution if you want to extend wifi to your Ring devices. Generally, a single Chime Pro can effectively improve connectivity to your Ring devices in a two to three bedroom home, or if your devices are located close together.

For larger homes, with devices located farther apart, you may need to consider purchasing a mesh network system like the eero network. A regular wifi network distributes the wifi signal from a single point, your router. The further the signal has to stretch away from the router, the weaker it becomes.  A mesh network has multiple wifi distribution points that keep the wifi signal strong from different distribution points.

Product specs

What comes in the box?

Ring Chime Pro (2nd Generation)

• Ring Chime Pro Unit
• Quick-start guide

What are the specs of the Chime Pro?

Usage

How does Ring Chime Pro (2nd Generation) work?

When plugged into a standard wall socket, the Ring Chime Pro extends the reach of your router's wifi network, extending it out to wherever you have placed a Ring device. The Chime Pro also produces an audio signal whenever you receive an alert from a Ring device. 

Will Ring Chime Pro (2nd Generation) flash when triggered?

No. Ring Chime Pro does not flash when triggered.

Can you choose a different chime sound or set your own chime sound?

Yes. Learn more about using different chime tones for the Ring Chime Pro.

Can you turn off the blue light on the front of the Chime Pro?

Yes. In the Ring app:

1. Tap the menu (☰) in the top left corner
2. Tap

   Devices
3. Select your

   Chime Pro
4. Tap the

   General Settings

   tile
5. Under

   Device Settings

   you can toggle the

   Status Light

   off and on

Can you change the volume of the chime? Can you turn the Chime Pro off?

Yes. You can change the volume of your Ring Chime Pro unit and configure which device will trigger your Chime Pro. If you do not want to trigger your Chime Pro, it's easy to turn off the connection from the Device Settings in your app. You can also use the Do Not Disturb function to temporarily disable notifications.

Is the Ring Chime Pro (2nd Generation) compatible with all Ring Video Doorbells and Security Cameras?

Yes, the second generation Ring Chime Pro will work with any Ring Video Doorbell or Security Camera product. 

Installation

Should you set up your Ring device or the Ring Chime Pro (2nd Generation) first?

We recommend setting up your Ring Chime Pro first, then setting up the Ring device (video doorbell or security camera). After the device and the Chime Pro are active and on the wifi network, use the Ring app to associate the Ring Chime Pro with the Ring device. 

How do you set up Ring Chime Pro (2nd Generation)?

Simply plug your Ring Chime Pro into a wall socket and follow the guided instructions in your Ring app. 

Can you connect multiple devices to one Chime Pro?

Yes, if the devices are close together. Ring Chime Pro connects to 802.11 a/ b/g/n/ac 2.4 GHz or 5 GHz wifi. Ideally, the Chime Pro should be set up halfway between your Ring device and your wifi router. 

Purchases, refunds and warranties

Does Chime Pro have a warranty?

Yes, a 1-year parts warranty.

What is Ring's refund policy?

You have 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping.