Fix upside-down Ring Stick Up Cam and Outdoor Cam videos

If the view from your Ring Stick Up Cam or Outdoor Cam (formerly Stick Up Cam (3rd Gen)) is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue.

Note: Mounting Stick Up Cam incorrectly may also affect the camera’s motion detection accuracy due to incorrect positioning of the motion sensor.

Using a Stick Up Cam Mount

If you are mounting Stick Up Cam on the ceiling, use an adjustable Stick Up Cam Mount. The mount can also be used to give you more options when mounting Stick Up Cam on the wall.

You can purchase an adjustable Stick Up Cam Mount on Ring.com.

How to remount your Stick Up Cam to solve upside-down or rotated videos

If you are seeing upside-down or rotated videos, remount your Stick Up Cam following the instructions below.

Outdoor Cam (formerly Stick Up Cam (3rd Gen)) Battery/Solar

Click here for step-by-step instructions for installing your Outdoor Cam Battery/Solar, or watch the video below for wall mounting instructions (start at 1:27).

Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.

Outdoor Cam (formerly Stick Up Cam (3rd Gen)) Plug-In

Click here for step-by-step instructions for installing your Outdoor Cam Plug-In on a wall or ceiling, or watch the video below for wall mounting instructions (start at 1:29).

Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.

Stick Up Cam Elite

Click here for step-by-step instructions for installing your Stick Up Cam Elite on a wall or ceiling.

Watch the video below for wall mounting instructions (start at 1:30) and ceiling mounting instructions (start at 1:42).

Note: Stick Up Cam Elite, like Stick Up Cam Battery (2nd Generation) comes with a mounting base.