Moving with your Ring devices

Learn how to safely relocate Ring Alarm, video doorbells or security cameras when moving.

Editing your address in the Ring app

When you move, follow these steps to update the address of your existing Location in the Ring app:

1. Tap the menu (☰).

2. Tap

   Settings

   .
3. Tap

   Address

   .
4. Tap

   Edit Address

   .
5. Update your previous address to your new address.
6. Tap

   Use This Address

   .
7. Name this location and tap

   Save Location

   .

Reconnecting your devices at your new location

When you’re at your new address, you’ll see a triangular warning symbol in the Ring app dashboard next to any device that’s offline. Follow these steps to reconnect your devices at your new home:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap the Device Health tile.

5. Tap

   Change Network.
6. Tap

   Reconnect

   and follow the prompts in the Ring app to reconnect your device to wifi.
7. Repeat the process for each video doorbell and security camera that you are reinstalling.

Learn more about how to reconnect offline devices.

Tips for moving with your Ring devices

• If you are missing parts to remove or reinstall your device, you can

  purchase a Spare Parts Kit for your model

  .
• You do not need to cancel your Ring Home Plan. When you update your address in the Ring app, you’ll retain your subscription at your new address.

Important note: Changing the address is particularly important when moving with a Ring Alarm. If you remove a Ring Alarm from your existing Location and set it up at a new Location instead, you’ll lose your settings, and any Ring Home Plan will remain attached to your old Location.

Transferring your devices to new owners

If you are planning to leave your existing Ring devices behind when you move, check the following:

• Transfer ownership:

  Physically uninstalling a device or deleting the Ring app will not release ownership of a Ring device.

  Learn more about transferring device ownership.
• Ring Home Plans

  : If you remove a device from the Ring app, it does not automatically cancel your Ring Home Plan. Learn how to cancel your plan.