Moving home with your Ring Video Doorbell or Security Camera

Follow these steps to remove and reinstall your Video Doorbell or Security Camera when moving home. Before you begin Turn the power off at the circuit breaker if your device is hardwired. Place any hardware that you remove into a plastic bag and tape it to the device, or put it back into the original box.

How to remove a Ring Video Doorbell faceplate

Use the screwdriver that came in the box with your doorbell to remove the security screw that holds the faceplate in place. If you’ve lost the original screwdriver, you can get a new one from a Spare Parts Kit on Ring.com. The Spare Parts Kit includes a screwdriver, mounting bracket, security screws and other parts you may need. Identify which Ring Video Doorbell you have and its compatible accessories.

When to uninstall your Ring Video Doorbell or Security Camera

Even if you're not living at your old home, you may want to wait to uninstall your device so you can continue using them while you move.

If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected.

Reinstalling Ring devices at a new home

You do not need to create a new location to set up your Ring Video Doorbell or Security Camera at a new address. In the Ring app:

• Tap the

  menu
• Tap

  Settings
• Update your previous address to your new address
• Tap

  Continue
• Confirm

  your new address
• Tap the

  menu

  in the top left corner again
• Tap

  Devices
• Tap the device you want to set up
  • Be sure to have the name of your new wifi network and password handy
• Tap

  Device Health
• Tap

  Reconnect to Wifi
• Once you’re reconnected to wifi, check Motion Settings and Motion Schedules to make sure they're customised for your new home

Repeat the process for each Video Doorbell and Security Camera that you are reinstalling. Note: If you try to set up a device and it is registered to someone else, check with the other members of your household. The person that initially set up the device is the device owner. In order for you to set up the Ring device on your account, the device needs to be removed in the Ring app.

If you’re having trouble connecting to the Ring wifi network, follow our troubleshooting steps.

Leaving Ring Video Doorbells or Security Cameras behind when moving

If you want to leave a Ring device behind and transfer it to a new owner, you must remove the device from the Ring app to transfer ownership. The new owner will then need to download the Ring app, create their own account and set up the device on their app from their mobile device.

Cancelling a Ring Protect plan, physically uninstalling a device or deleting the Ring app will not transfer ownership of a Ring device.

Once a device is removed, all its data and videos will be deleted. Learn how to download your videos.

Your Ring Protect plan will not be automatically cancelled when you remove your device. Learn how to cancel your subscription plan.

How to delete your previous address in the Ring app

If you are not installing any Ring devices at your new location and want to delete your previous address:

• Open the Ring app
• Tap the

  menu
• Tap

  Settings
• Tap

  Delete Location
  • You may need to scroll to see the red bin icon at the bottom of the screen.