Critical Alerts for Ring Alarm in Do Not Disturb mode

Your phone or tablet’s Do Not Disturb mode is useful when you need peace and quiet, but it will keep you from seeing Ring Alarm emergency alerts immediately. 

Follow these instructions to ignore your device’s settings and send you Ring Alarm emergency alerts right away, even if your phone is in Do Not Disturb Mode.

1. Open the Ring app and tap on the menu icon (three horizontal lines).
2. Tap

   Settings

   .
3. Tap

   Alert Settings

   .
4. Tap

   Alarm

   . 
5. Tap the

   PUSH

   tab on the right.
6. Under Emergency Alerts, you will see an ON or OFF status which indicates your device’s current settings. To change your device settings, tap on the arrow. Tap

   Mobile Device Do Not Disturb Settings

   to make changes.
7. You’ll be presented with a screen that describes how emergency alerts work with your device now. To change the current settings, tap the

   Change Device Settings

   .
8. You’ll see a screen that describes how emergency alerts work with your device currently. Tap

   Change Device Settings

   to override your device’s Do Not Disturb settings so that you’ll receive Ring Alarm emergency alerts. You’ll be taken to your mobile device’s Ring Alarm "Notifications" settings screen.

If you have an iOS device, under Ring Notifications, toggle on Critical Alerts.

If you have an Android device, your settings may vary. The image below shows the typical settings for Samsung devices, but yours may be different. Consult your device manual or manufacturer’s website for specific instructions.

Note: Emergency alerts in Do Not Disturb mode only applies to push notifications, not emails. This feature will be available for those with both Alarm Calls¹ and a self-monitored Ring Alarm system, and will apply to all Ring Alarm systems that you can access as either an owner or Shared User.