Updating the firmware on your Ring Alarm devices

Firmware updates help to improve the performance of your Alarm system. Learn about firmware updates on your Ring Alarm devices.

Before updating the firmware

• Make sure that each device has plenty of power. Your Keypad and Range Extenders will need to be plugged in, and none of the sensors should have a low battery warning.
• If you’re a Shared User, ask the owner to make any required updates. Only Ring Alarm account owners can manage firmware updates.
• You will not be able to add or remove devices during an update.
• If you're updating a Keypad, unplug it and plug it back in.

Updating firmware

Keeping your Ring Alarm system armed during firmware updates

Firmware updates only start when a Ring Alarm device is disarmed¹ to make sure your home remains secure.

A single device undergoing a firmware update cannot be armed and monitored until the update completes. If you need to arm¹ your Ring Alarm, you need to bypass any device that is mid-update.

Scheduled firmware updates

Scheduled updates usually start automatically the next time your system is disarmed.¹ However, some device updates will wait until their next check-in. In this case, you can tamper the device to force a check-in.

When you schedule multiple updates at once, devices will update one at a time to maintain security. Your system will send you notifications via the Ring app as each update completes.

To schedule updates:

1. Open the Ring app to the main dashboard.

2. Tap the Alarm tile under Devices.

3. Tap

   Alarm Base Station Settings

   .
4. Tap the

   Firmware Update

   tile.
5. Tap the device name to schedule an update if a firmware update is needed.

Important things to know when performing firmware updates

• Range Extenders:

  Devices that rely on the Range Extender to connect with the Base Station might temporarily disconnect during the update process.
• Unusual device status:

  When a device is in the middle of an update, it might appear to be offline or “tampered.” This status should resolve after the update completes.
• Cancel anytime:

  If you need to cancel a firmware update before it begins, you can do so by tapping

  X

  next to the devices with “Updates Scheduled” or “Updating in progress". When canceled, you need to reschedule an update at a later time.