How public safety, local authorities, and community organisations use Neighbours

What is Neighbours Verified?

Neighbours Verified provides trusted profiles for local public safety agencies, local government authorities, and community organisations to join Neighbours as verified users.

Through a free interface, these organisations can engage directly with residents by viewing and commenting on public posts in the feed, and by sharing their own updates to address safety issues, announce community events, and provide real-time information.

Who can set up a Neighbours Verified account?

Neighbours Verified accounts are available to a range of organisations, including:

• Law Enforcement Agencies (Local Police Forces, Constabularies)
• Fire and Rescue Services
• Emergency Services
• Local Authority entities (such as Civil Parishes) and their affiliated departments (e.g. Parks and Recreation, Animal Services, Environmental Services, Local Education Authorities, etc)
• Registered Charities (e.g. Animal Shelters, Community Centres, Food Banks, etc)

For more information, visit Who can set up a Neighbours Verified account.

Why do public safety agencies, local government authorities, and local community organisations use Neighbours?

Neighbours provides public safety agencies, local government authorities, and community organisations with a service to help them better engage and inform the communities they serve. Through Neighbours Verified, organisations can share updates about safety issues, announce community events, and provide important alerts. Neighbours acts as a meeting place where these organisations can maintain transparent communication with residents.

How do residents benefit from Neighbours Verified users?

Residents receive verified information directly from their public safety agencies, local government authorities, and community organisations. This direct connection helps residents stay informed about important safety updates, official announcements, and community events happening in their neighbourhood through trusted sources.

What information do Neighbours Verified users have access to when they use Neighbours?

Neighbours is designed to ensure that public safety agencies, local government authorities, and community organisations do not have access to user information or video recordings unless a user posts that information or video recording to Neighbours in the Ring app. Specifically:

• Device Privacy:

  Public safety agenices and local government authorities cannot access your Ring device, such as seeing your Ring device’s live video stream or otherwise controlling your Ring device. 
• Video Privacy:

  Public safety agencies and local government authorities cannot view any of your Ring video recordings unless you publicly post it to Neighbours in the Ring app. 
• Account Privacy:

  Public safety agencies and local government authorities cannot see your name, contact information, location or whether you viewed a post unless you publicly post that information to Neighbours in the Ring app. 

Public safety agencies cannot access private video feeds, user data, or devices. They only receive information that residents voluntarily provide in response to a Community Request or public post. 

Ring does not disclose the locations of Ring cameras or users to agencies. 

If an organisation joins Neighbours as a verified account, how will I know? 

You'll see a verified badge and the organisation's full name on their posts, and individual users' names on comments within Neighbours. Organisations may also share press releases, social media posts, or other community announcements. To learn more about which organisations have verified accounts, visit Neighbours Verified Accounts.

Where can I learn more about how Neighbours Verified users use Neighbours? 

Visit the Neighbours Verified section in Ring’s Help Centre to learn more about how public safety agencies, and local community organisations use Neighbours to communicate with residents. This resource is publicly accessible, allowing anyone to view detailed information about Neighbours Verified users.

How do I request an organisation to join Neighbours? 

Please reach out to your public safety agencies, local government authorities’ offices, or local community organisations and let them know they can contact us at publicsafety@ring.com to learn about becoming verified users. They can also sign up directly at communityprograms.ring.com/ps 

How much does it cost for public safety agencies, local government authorities, or local community organisations to use Neighbours? 

Neighbours is free for all users, including local public safety agencies, government authorities and community organisations. 

If my local public safety agency is on Neighbours, do I still need to file a police report when posting a crime-related incident to the app? 

Yes. Posting to Neighbours does not replace filing an official report. Please call your local public safety agency for more information on filing a report.

Do I need to register my camera with my local public safety agency? 

Ring devices are not part of any camera registration programmes. Ring does not participate in any programmes that require users to register cameras with public safety agencies as a condition of receiving or purchasing a device.

How can I share feedback or questions about Neighbours Verified users? 

Please email your comments or questions to publicsafety@ring.com.