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Ring app and Virtual Private Networks (VPNs)
...personal information is foundational to Ring, and we’re constantly working to deliver on this commitment. Some users may wish to use a Virtual Private Network (VPN) in addition to their Ring devices, however Ring does not support this functionality at this time. What is a VPN? A Virtual Private...
Managing your Ring videos
...This process does not delete the video from your account, and deleting private videos does not unshare them. Tap the menu (☰) . Tap Control Center . Select Video and Snapshot Storage . Select Manage on either Active Cameras...
Installing a Solar Panel with your security camera
...Garantien kan ikke overføres, og den gjelder kun den opprinnelige, private kjøperen. Ring kan, etter eget skjønn, foreta reparasjon eller utskifting med nye eller renoverte produkter eller komponenter. Hvis produktet...
Fixing audio and video issues
...your phone or tablet: Turn off your phone or tablet for 30 seconds, then turn it back on. Virtual private network (VPN): Turn off any virtual private networks on your phone or tablet. Update the Ring app: Make sure the Ring app and your mobile device are updated . Reboot your wifi: Unplug your...
Resetting your password and signing in
...page keeps reloading after clicking “Create Password” in the reset email: Clear the cache and cookies in your browser. Try using incognito mode, private mode, a different browser, or a different device. Delete any old password reset emails, then restart the process to receive a new email with a...
Using Geofence
...app on your smartphone or tablet, disable data saving settings. Other apps: Disable security or performance optimizing apps, such as a virtual private network (VPN), that might cause an issue with Ring. Data saving settings: Disable any data saving settings that might interfere with the Ring app...
Understanding wifi recommendations for Ring devices
...places: next to your router and where your Ring device is. Connect your mobile device to the same wifi as your Ring device. Turn off any virtual private network (VPN) connections. Open a Web browser on your mobile device and go to speedtest.net . Click on the Go button to start the test. Issues...
Troubleshooting notifications from Ring
...sign back into Ring after reinstalling the app. Learn more about troubleshooting Ring app issues. Disable virtual private networks (VPN): Virtual private networks might cause delays with Ring. If you have a smartwatch, check the settings: You might receive the notifications on your smartwatch...
Troubleshooting issues using the Ring app
...the app freezing or closing unexpectedly, or you are unable to access Ring device features, try these troubleshooting steps: Disable any virtual private network (VPN) apps. Restart your mobile phone or tablet. Uninstall and reinstall the app from your mobile phone or tablet. Ring app users: Learn...