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Spotlight Cam Pro (2nd Gen)
...Hardwired: Requires existing junction box. May be mounted on a wall or ceiling. Professional installation recommended. PoE+: Requires PoE+ router, injector or switch. May be mounted on a wall or ceiling. Installation Mounting base with adjustable angle....
ProductFinding your internet upload speed
...contacting your internet service provider to upgrade your internet plan or troubleshoot your slow upload speed. You can also reboot your router and modem, then wait five minutes before rebooting affected Ring devices...
Understanding Floodlight Cam and Spotlight Cam light patterns
...Failed wifi connection The device is unable to connect to the home wifi network due to distance from the router or special characters in the wifi name...
Fixing offline devices
...with Ring devices. Choose one of these fixes: Keep just one router, and remove the old one. Ask your internet provider or router manufacturer how to setup Bridge mode...
Understanding Power over Ethernet (PoE) and Power over Ethernet Plus (PoE+)
...Yes, although the non-PoE devices will require a separate power source. How do you know if your router is capable of producing PoE? You'll need to check your router’s model number and specifications against the manufacturer’s documentation to confirm whether it can supply PoE...
Chime and Chime Pro setup guide
..., choose a location that is halfway between your wifi router and the Ring device that is farthest away. To connect your Chime Pro to your Ring device(s) during setup: Tap Connect when prompted. Tap on the Ring device that should be connected to the Chime Pro network. Tap on Switch to Chime Pro...
Ring Video Doorbell and Security Camera FAQ
...s manual or contact your internet service provider to learn how to update your network security. Are Ring products FCC approved? Yes. Ring products are FCC approved. Do Ring devices use Bluetooth? No. Ring devices operate through wifi, not Bluetooth...
Using Chime Pro Placement Test to optimise your wifi
...on the top left. Tap Devices . Select the Chime Pro that you want to check. Tap Chime Pro Network. If you have one or more devices connected to Chime Pro Network, you will see an option to run Chime Pro Placement Test at the top of the list...
Turning colour night vision on or off in the Ring app
...video quality like night vision video captured during daytime hours. Here are a few things to try. Check your Ring device's signal strength. If your Ring device is far from your wifi router, it may be experiencing connection or video issues. Open the Ring app...
Using Motion Detection
...Learn more about wifi speed . Tap the Device Health tile. Scroll down to Signal Strength under Network. Tips for improving signal strength: Move your Ring device closer to your router. Add a Chime Pro to your network. Consider a mesh network as a replacement for your existing wifi router....