Use Ring In (for residents and staff)

Learn how to use your Ring In to let yourself and your visitors in to your property, view your access history and remove yourself from Ring In.

How to let yourself in to a property

After setting up Ring In in the Ring app, you will see a Lock icon on the Ring app dashboard along with one of the following labels:

• Locks: If you have multiple Ring In-enabled entrances,

  tap

  Locks

  to view the entrances, then tap the Lock icon next to the one you want to unlock.
• Front Door/Back Door (or other name): If you have just one Ring In-enabled entrance,

  tap the Lock icon to unlock it.

If you don’t see a Lock icon on the dashboard:

• It may take a few seconds for the Lock icon to appear on your screen after setup. If the icon does not appear, close and re-open the Ring app.
• Check the Location displayed at the top of your home screen (dashboard). Make sure it’s the same location where you set up Ring In. If it shows a different location, tap it to change the location.

If you still don’t see a Lock icon, contact Ring In Customer Support.

How to provide access to visitors

Visitors will only be able to contact you via Ring In if the property you live in has a Ring In panel installed and active.

1. When a visitor contacts you to request access via Ring In, you will receive a Ring Alert notification on your phone
2. Tap the notification to initiate a one-way video call with the visitor
3. Once you have visually verified the visitor, swipe the

   Lock

   icon to unlock the Ring In-enabled entrance.

How to view your access history

In the Ring app:

1. Tap the

   menu

   .
2. Tap

   Devices.
3. Tap the relevant

   Entrance

   .
4. Tap

   Event History

   to view the access history.

Note: You can only view your own personal access history, not other residents’.

How to extend your Ring In service end date

This is managed by your leasing office or HOA. Please reach out to them directly.

How to remove yourself from Ring In

In the Ring app:

1. Tap the

   menu

   .
2. Tap

   Devices.
3. Tap any Ring In-enabled

   Location.
4. Tap

   Device Settings.
5. Tap

   Ring In Settings.
6. Tap

   Remove In Access

   and follow the on-screen instructions.

Note: Removing your Ring In Access from one Location at your property will automatically remove you from all other Ring In Locations. You can also ask your property management to remove your access. Reach out to your property manager or HOA and ask them to remove you from Ring In.

How to reinstate your access to Ring In

Ring In usage is managed by your leasing office or HOA. Please reach out to them directly and ask them to reinstate your ability to use Ring In at your property.