Fix upside-down Ring Stick Up Cam/Outdoor Cam videos

If the view from your Outdoor Cam (formerly Stick Up Cam (3rd Gen)) is upside-down or rotated, the camera is mounted incorrectly to a wall or ceiling. Since upside-down videos cannot be rotated in the Ring app, you should correctly mount your camera in order to resolve the issue.

Note: Mounting Outdoor Cam (formerly Stick Up Cam (3rd Gen)) incorrectly may also affect the camera’s motion detection accuracy due to incorrect positioning of the motion sensor.

Using a Stick Up Cam Mount

If you are mounting Outdoor Cam on the ceiling, use an adjustable Stick Up Cam Mount. The mount can also be used to give you more options when mounting Stick Up Cam on the wall.

You can purchase Stick Up Cam Mount on Ring.com.

How to remount your Outdoor Cam to solve upside-down or rotated videos

If you are seeing upside-down or rotated videos, remount your Stick Up Cam following the instructions below.

Outdoor Cam/Solar

Click here for step-by-step instructions for installing your Outdoor Cam Battery/Solar, or watch the video below for wall mounting instructions (start at 1:27).

Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.

Outdoor Cam Plug-In

Click here for step-by-step instructions for installing your Outdoor Cam (formerly Stick Up Cam (3rd Generation)) Plug-In on a wall or ceiling, or watch the video below for wall mounting instructions (start at 1:29).

Note: Use a Stick Up Cam Mount (sold separately) if mounting on the ceiling.

Stick Up Cam Elite

Click here for step-by-step instructions for installing your Stick Up Cam Elite on a wall or ceiling.

Watch the video below for wall mounting instructions (start at 1:30) and ceiling mounting instructions (start at 1:42).

Note: Stick Up Cam Elite, like Stick Up Cam Battery (2nd Generation) comes with a mounting base.