Transfer ownership of a Ring device

Transfer Ownership of a Ring Device

Learn how to transfer or take over ownership of a Ring device. If your device has been reported stolen, contact Ring Customer Support. Important note: Canceling a Ring subscription, physically uninstalling a device or deleting the Ring app will not release ownership of a Ring device. You can only remove devices in the Ring app, not on ring.com.

Transfer ownership of a device to someone else

To transfer ownership to another person, follow these steps to transfer or remove one or multiple devices on your account. Important note: Transferred Ring devices will stay deactivated on your account until you delete the device from the account. Learn more about deactivated devices or deleting a Ring doorbell, camera, or smart light. Transferring a device does not cancel its Ring subscription. Learn how to cancel a Ring subscription.

1. Open the Ring app to the main dashboard.
2. Tap the

   three line menu icon

   in the upper left.
3. Tap

   Settings

   .
4. Under Location Details, tap

   Transfer Ownership.
5. Tap

   Create Request

   .
6. Tap

   Transfer devices to someone else.
7. Select the devices you want to transfer.
   1. You can only transfer 25 devices at a time.
8. Tap

   Continue

   .
9. Enter the new owner’s email.
   1. You can skip this step if you do not know the new owner and just want to remove the device(s) from your account.
10. Confirm the information and devices and tap on

    Continue

    .
    1. If successful, you will get a message that says the “Device ownership has been transferred”.

Somebody requested to take over my device

When someone else requests to take over your device(s), you will receive a mobile notification and email about the request.

• Tap on the mobile notification or click on the link in the email. You will be taken to the Ring app or website to review the request and respond to it.
• You can also follow the below steps to respond to the device transfer in the Ring app.
• If you do not respond to the request
• If you believe your Ring device has been stolen,

  learn more about theft protection

  .
• If you do not know why you have received the request to transfer ownership,

  contact Ring Customer Support.

Authorize a transfer request

1. Open the Ring app to the main dashboard.
2. Tap the

   three line menu icon

   in the upper left.
3. Tap

   Settings

   .
4. Under Location Details, tap on

   Transfer Ownership
5. Tap the

   New transfer request.
6. Select the devices you want to transfer.
   1. Any unselected devices will be rejected from the request list.
7. Tap

   Continue.
8. Confirm the devices and tap

   Transfer

   .
   1. If successful, you will get a message that says “Device ownership has been transferred”.

Reject a transfer request

1. Open the Ring app to the main dashboard.
2. Tap the three line menu icon in the upper left.
3. Tap

   Settings

   .
4. Under Location Details, tap on

   Transfer Ownership.
5. Tap the

   New transfer request.
6. Tap

   Reject request.
7. Tap

   Reject.

If your Ring device is currently registered to someone else

• If you purchased your device from a retailer, request to return or exchange it. If unable,
  contact Ring Customer Support

  for assistance.
• If you purchased the device from someone or received it as a gift, ask the person you got it from to follow the steps above to transfer ownership of the device in the Ring app.
• If the previous owner is unavailable, you can follow the steps below to take over ownership of a device.
• When your device shows as registered to another user, but you're the original owner, make sure you're signed in to the account used during initial device setup.

Request ownership of a device if you can’t contact the previous owner

To take over ownership of a Ring device from someone else, including someone who is deceased or medically incapacitated:

1. Open the Ring app to the main dashboard.
2. Tap

   Set Up a Device

   at the bottom of the screen.
3. Select the device category.
4. Scan the QR code on your Ring device.
   1. If the device does not have a QR code, tap

      Other Options

      during setup, then tap

      Device has a barcode instead?

      , then scan the barcode.
5. Tap

   Request Ownership.
6. You will get a message that says “This device’s Location may include more Ring devices”.
   1. Tap

      Request All

      to request the transfer of all the devices at the Location.
   2. Tap

      Only This Device

      to request only the device you are trying to set up.

Check the status of a device transfer

If you have requested a device transfer from someone else, you can follow the below steps to check on that request.

1. Open the Ring app to the main dashboard.
2. Tap the

   three line menu icon

   in the upper left.
3. Tap

   Settings

   .
4. Under Location Details, tap on

   Transfer Ownership.
   1. You will see any transfer request listed with the date of request and the status.
5. Tap the request for more information on the request.

What happens next

If your request to transfer ownership is successful, you'll see a message saying “Your request has been sent”.

• We send the previous owner a series of emails and mobile notifications to tell them someone is attempting to take over their Ring device.
• The device will remain on the previous owner's account for up to 15 days. Within that time, they will be sent 3 emails about the transfer request. If this time elapses with no response from the owner, the device will be removed from their account.
• We will send you a confirmation email and mobile notification after the device is ready to set up.
  • Tap on the mobile notification or click on the link in the email to start the setup process for the transferred device(s).

If the device you’re trying to transfer is currently online, you’ll see a message saying it must be taken offline before you can set it up.

• Power off the device by disconnecting the power or removing the battery.
• It can take up to 24 hours after powering off before it is ready to be set up.
• Devices need to remain offline while the request is pending.
• If the device is connected by Backup Internet or Amazon Sidewalk, it is not required to be offline.

If your device cannot be transferred for another reason, contact Ring Customer Support. Important note: Ring Customer Support cannot expedite requests to release devices.