What to do if your Ring and Alexa features stop working

If you’ve already enabled the Ring Skill in your Alexa app, but it has stopped working, you may be having a connectivity issue. If auto live view or Live View is not connecting, follow the steps below to resolve the problem.

This procedure will disable and then re-enable the Ring Skill but your Ring devices will remain installed on your Ring app.

Note: Make sure you update the Alexa app to the latest version.

If you don’t know how to update the Alexa app, click on one of the links below to get updates for your device.

iOS - Apple

Android

Step 1 - Disable the Ring Alexa Skill from Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap the
    More
    menu button at the bottom right corner.
  3. Select
    Skills & Games
    from the menu.
  4. Tap
    Your Skills
    and locate the Ring Skill.
  5. Tap the
    Ring Skill
    .
  6. Tap
    Disable Skill
    to remove the Ring Skill.
  7. Tap
    Disable
    and the Ring Skill will be removed.
  8. Tap on
    Devices
    at the bottom corner.
  9. Forget all the Ring Devices by using the
    Trash Can
    icon.

Note: Disabling the Ring Skill in Alexa will not uninstall your Ring devices from the Ring app or change any of your Ring device settings.

Step 2 - Re-enable the Ring Skill from the Alexa app:

  1. Open the Alexa app on your mobile device.
  2. Tap the
    More
    menu button at the bottom right corner.
  3. Select
    Skills & Games
    from the menu.
  4. On the next screen, search for Ring in the search box.
  5. After you've found the
    Ring Skill
    , tap the Enable button.
  6. Alexa will ask you to sign in to your Ring account.
  7. Once you enter your Ring account information your Ring Skill will be linked to Alexa again and you’ll be asked to discover devices.
  8. Tap
    Discover Devices.
  9. All of your Ring devices should appear and be connected to Alexa automatically.
  10. If you don't want Alexa to integrate with a particular Ring device, simply select the device and tap
    Forget
    on the right side.

Need More Help with Alexa? Click here to go to Amazon's Alexa Help Center.

Last updated 7 months ago