Getting a verification code to your new mobile phone number
Learn how to enrol your new phone number to receive verification codes when you sign in to Ring.
Get to know account verification
In Control Centre, you can choose how you want to receive your 6-digit verification code whenever you sign in to the Ring app or your account at Ring.com. We require you to enter this code to help protect your Ring account.
Learn more about account verification
Enrolling a new phone number in account verification
If you have access to your previous mobile device and phone number, follow these instructions.
- Open the Ring app on your previous device.
- Tap themenu(☰) thenControl Centre.
- TapAccount Verification.
- Under Text Message, tapUpdate mobile number.
- Enter your new (or updated) phone number.
- You’ll be asked to re-enter your password for security purposes.
- On your new device, attempt to sign in again to Ring.
- Look for a verification code being sent to the updated number.
Things to try
Check your phone settings. If you just recently changed phones, your number may still be porting over to your new phone. Check your phone settings to make sure your number is showing correctly.
Connect your phone to wifi. If you just activated a new phone or you have poor cellular service, you may not be receiving text messages. On wifi, you should still be able to receive texts.
Look for text messages on your other devices.
You may be receiving your verification codes on other devices, like a tablet or laptop, if you have your text messages connected.
You may still be logged in on a web browser.
If you've accessed your account at Ring.com in the past 30 days, you may still have access to change your phone number in Account Verification. Open Ring.com with your preferred browser application on your phone and/or laptop.
Troubleshooting your Ring sign-in
If you're still having trouble receiving a verification code by text message, you can use an alternate method to verify your account.