Access a shared Entrance as an Auto-Verified Guest (for Auto-Verified Guests)

Learn how to accept an Auto-Verified Guest invitation from an Amazon Key Access User, and how to access a shared Entrance.

Accepting an Auto-Verified Guest invitation

1. Open the email received from Ring with

   Subject Line

   : You've been added as a Ring Auto-Verified Guest.
2. Tap

   Accept Invite.
3. Sign in to the Ring web portal using your existing Ring account details or create a new account.
   • Make sure you are using the email address we sent the invitation email to. If you already have a Ring account under a different email address and do not want to create a new one, ask the

     Amazon Key Access

     User to send you an invitation to the email address associated with your existing Ring account.
4. Tap

   Accept

   to accept the invitation or

   Decline

   to decline it.
5. Download and install the Ring app on your phone:
   • Apple App Store:

     Ring - Always Home on the App Store
   • Google Play Store:

     Ring - Always Home - Apps on Google Play
6. Sign in to the Ring app.
7. After signing in, you should see the shared location at the top of the Ring app dashboard and a tile called

   Guest Key

   .
   • If you don't see it, tap the location at the top of the dashboard to select the shared location. If you do not know the name of the shared location, ask the

     Amazon Key Access

     User who added you as an Auto-Verified Guest.

Accessing a shared Entrance

1. Tap the Guest Key on your Ring app dashboard to see your shared Entrance(s).
2. Tap the

   Lock icon

   next to the Entrance you want to unlock.
   • We recommend that you familiarize yourself with the shared Entrance(s) at the property before using

     Amazon Key Access

     as an Auto-Verified Guest.

Note: The Amazon Key Access User who shared access with you will receive a notification on their mobile device when you unlock an Entrance at their location. Also, the Property Manager and Amazon Key Access User will be able to see all your unlock events at the property.

Verifying your physical presence

For some properties, you might need to verify your physical presence at the property the first time. Once your presence is verified, you can unlock the shared Entrance(s) in the Ring app. To verify your presence, go to the property where you’ve been added as an Auto-Verified Guest and follow these steps: Note: If you're an iPhone/iPad user, make sure your device is up to date.

1. Look for an Entrance with an

   Amazon Key Access

   panel.
   • Ask the

     Amazon Key Access

     User who added you as an Auto-Verified Guest to provide the exact location.
2. Open the Ring app and tap

   Guest Key

   on your Ring app dashboard. You will see the list of Entrance(s) shared with you by the

   Amazon Key Access

   User.
3. Tap the

   Lock

   icon next to the Entrance you are at.
4. Tap

   Verify.
5. After you see

   Ready to Tap,

   tap your mobile device against the

   Amazon Key Access

   panel.
6. If the Entrance has been shared with you, your presence will be verified and the door will unlock. If you tap at an Entrance that has not been shared with you, you will need to go to one of the shared Entrance(s) and verify your identity using steps 1 to 5.

Property managers might require you to verify your presence again after a period of inactivity. Repeat the steps above if prompted.