Two-way communication through Amazon Echo devices

Initiate two-way communication through compatible Echo and Fire TV devices to any Ring Video Doorbell or Security Camera.

Learn how to integrate Amazon Echo with your Ring devices.

Frequently asked questions

Which Ring and Amazon products support two-way communication?

Two-way communication is supported on all Echo Smart Speakers (like Echo Dot), Smart Displays (like Echo Show), and compatible Fire TV devices. Any Ring Video Doorbell or Security Camera can be configured for two-way communication.

How do I start using two-way communication?

To use two-way communication:.

  1. Say
    "Alexa, answer [camera or doorbell name]"
    or
    "Alexa, talk to [camera or doorbell name]."
  2. Say,
    "Alexa, show me [camera or doorbell name]."
    If you want to speak, unmute the mic to start a conversation.

Where is this feature available?

Two-way communication is currently available in the United States, United Kingdom, Germany, France, Italy, Spain, Australia, Canada, and Mexico. When the feature is available in other areas, Ring will announce it through Ring.com and on the Ring Skill description.

What can I say to my Alexa-enabled device to start two-way communication?

  • Alexa, talk to [Ring Device Name].
  • Alexa, talk to the person at the [Ring Device Name].
  • Alexa, can I talk to the person at my [Ring Device Name]?
  • Alexa, please call [Ring Device Name].
  • Alexa, answer [Ring Device Name].
  • Alexa, speak to the [Ring Device Name].
  • Alexa, I want to talk through [Ring Device Name].
  • Alexa, begin the call with [Ring Device Name].
  • Alexa, get the call going with [Ring Device Name].
  • Alexa, make a call to [Ring Device Name].
  • Alexa, respond to [Ring Device Name].

What can I say to my Alexa-enabled device to end a conversation?

  • Alexa, stop.
  • Alexa, stop the communication.
  • Alexa, end.
  • Alexa, exit.

How can I zoom in/out using my Echo Spot?

  • Alexa, zoom in. 
  • Alexa, zoom out.

The above commands only work on Echo Spot devices.

Can I use the Alexa app for two-way communication?

No. To use two-way communication with a Ring device through a mobile device, you will have to use the Ring app.

Download the Ring app

My Alexa can't connect to my Ring Video Doorbell or Security Camera. What do I do?

If your Alexa-enabled device is unable to connect to Live View, please follow these steps to troubleshoot your device. 

To make sure Live View is enabled on your device:

  1. Open the
    Ring app
    .
  2. Tap the
    menu (≡)
    on the left hand side of your
    Dashboard.
  3. Tap
    Devices
    .
  4. Tap your device.
  5. Tap
    Device Settings.
  6. Tap
    Video Settings
    .
  7. Make sure
    Live View
    is enabled.

To make sure Live View is enabled for your device in the Ring app:

  1. Open the
    Ring app
    .
  2. Tap the
    three lines (≡)
    on the top left of your
    Dashboard.
  3. Tap 
    Devices.
  4. Tap your device.
  5. Tap
    Live View
    to make sure it's working.

To enable your device in the Alexa app on your mobile phone:

  1. Open the
    Alexa app
    .
  2. Tap
    Devices.
  3. Tap 
    Settings.
  4. Tap your Ring device.
  5. Make sure the device is enabled.

To enable your Ring device in the Alexa app on your mobile phone:

  1. Open
    Alexa
    . On the left side, tap the
    menu
    (≡).
  2. Tap
    Skills & Games
    .
  3. On the next screen, search for
    Ring
    using the search bar.
  4. After you've found Ring, tap the
    Enable
    button.
  5. Next, Alexa will ask you to sign in to your Ring account. This will link your Ring account to your Alexa account. After signing in, you'll be asked to discover devices.
  6. Tap
    Discover Devices
    . All of your Ring devices should appear and automatically connect to Alexa.

If you don't want Alexa to integrate with a Ring device, tap Forget on the right side.

Last updated 3 months ago