Your privacy
is our priority.

If you do not have a Ring Home Plan, Ring does not record or store your videos, but you can still view your device's live video stream (Live View).

If you do have a Ring Home Plan (including a free trial), Ring records and stores videos when motion is detected by your device (including motion detected via Linked Devices), the video doorbell button is pressed, or you initiate Live View. Stored recordings are automatically deleted following the expiration of your Ring Home Plan’s applicable storage period. For additional information regarding Ring’s video storage periods, see here.

When you create a share link for one of your Ring videos, a copy of that video is made in the cloud to facilitate sharing. You can manage your shared videos in the Shared Video Management feature in Control Center in the Ring App and Ring.com. There, you can unshare videos, which deletes the shared copies and makes the videos inaccessible to people with whom you previously shared those links. The original videos in your Ring account, however, are not deleted until you delete them in the Ring App or Ring.com or they reach the expiration of your Ring Home Plan’s applicable storage period.

If you have a Ring Home Plan (including a free trial), you can access your cloud-stored recordings, download them, manually delete them one by one, or delete them all at once in the Ring app or on Ring.com. Videos stored in the cloud are automatically deleted following the expiration of your Ring Home Plan's applicable storage period.

Learn how to store videos locally with Ring Edge.

We have taken measures to help secure Ring devices from unauthorized access. These measures include restricting installation of third-party applications on the device, rigorous security reviews, software security development requirements, and encryption of communication between Ring devices with services such as AWS cloud storage services. Ring secures video recordings in transit and videos stored in the cloud on AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).

You’re in control of who you grant video access to. You can add Shared Users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbors by Ring).

Shared Users allow you to share device access with family, roommates, and others without sharing your login credentials. Shared Users can answer and receive alerts, view video recordings, and modify their personal alert settings, but they cannot delete videos, delete devices, or change device settings.

For help adding someone as a Shared User, please click here.

If you are having issues with your device or video recordings, you can request assistance from Ring customer support. Associates do not have access to your videos and can only view the video recordings that you share with them.

We have strong policies and controls in place that restrict employee access to customers’ stored videos. Employees are not able to view, access, or control live streams.

To help improve Ring’s products, services, and technology, our research and development team does view a small number of video recordings. These video recordings are either from users who have made them publicly available (by posting them on Neighbors or otherwise on the Internet), or from users, team members, and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).

In response to requests from law enforcement agencies, Ring will not disclose video recordings or other personal information of a user unless: (1) the user consents, (2) necessary to comply with the law, such as a valid warrant, or (3) there is an emergency involving imminent danger of death or serious physical injury to a person and there is insufficient time to obtain a court order. Ring objects to overbroad or otherwise inappropriate law enforcement demands as a matter of course. Unless prohibited from doing so or Ring has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies users before disclosing personal information, including user videos, to a law enforcement agency. For additional information, see our law enforcement guidelines.

No, Ring does not provide law enforcement agencies with direct access, or any sort of “back door access”, to a user’s personal information, including videos. Before sharing user information (including videos) in response to legal requests, Ring requires law enforcement agencies send a written request for personal information (e.g., subpoenas, search warrants or court orders) to Ring directly. For additional information, see our law enforcement guidelines.

No. Ring associates, similar to the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbors App (or otherwise on the Internet).

No. Ring associates cannot activate and view live streams from your Ring device.

No.

Ring does not use facial recognition technology in any of its devices or services, and will neither sell nor offer facial recognition technology to law enforcement.

We use third-party web and app analytics services on our websites and mobile apps. The service providers use automated technologies to collect and analyze information, including personal information (such as email, device identifier, and IP addresses) to understand how you use our websites and mobile apps. Web and app analytics services help us improve features, evaluate the effectiveness of our marketing, and, ultimately, optimize the customer experience. To learn more about these analytics services, please see our Cookie Policy.

If you have a Ring account, you can opt out of Ring sharing your personal information with third parties for third-party web and app analytics and personalized advertising by third parties. Please visit the Control Center and/or Cookie Preferences Manager to set your preferences.