A homeowner who is speaking to someone at their door over Live View in the Ring app.

Passwordless Sign In Using Passkeys

Add a passkey to sign in to the Ring app using your face, fingerprint or the PIN you use to unlock your device. Learn more about passkeys on iOS and Android.

How to set up a passkey

Make sure you’re using the latest version of the Ring app and the latest version of your default browser, and that you have screen lock enabled on your device. Note: If you use a third-party password manager, make sure that it supports passkeys or use your default iOS or Android password manager to save your passkey and sign in. If you have an iOS device, make sure iCloud Keychain is turned on.

Operating system and device compatibility

iOS
Android
Operating system version
iOS 16 or later
Android 9 or later
Devices
iPhone 11 or above, iPad Mini (5th generation) or above, iPad (8th generation) or above, iPad Air (4th generation) or above, iPad Pro 11-inch (3rd generation) or above, iPad Pro 12.9 inch (5th generation) or above
All devices

To set up your passkey:

  1. Open the Ring app.
  2. Tap menu.
  3. Tap
    Account Settings.
  4. Tap
    Passkeys
    .
  5. Tap
    Add Passkey.
  6. Follow the prompts to create your passkey.

Once created, the passkey will be added to the Account Settings section of your Ring app.

How to use a passkey to sign in

There are two ways to sign in to the Ring app using your passkey.

Sign in from the mobile device you used to create the passkey:

  1. Tap
    Sign in with Passkey
    (below the Continue button).
  2. Select the saved passkey you want to use.
  3. Follow the prompts to sign in.

Sign in from a different mobile device from the one you used to create the passkey:

  1. Tap Sign-in with Passkey (below the Continue button).
  2. Make sure you have Bluetooth enabled on both your devices.
  3. Follow the on-screen instructions for using a passkey from another device.
  4. Scan the QR code with the mobile device where your passkey is stored.
  5. Follow the prompts to sign in.

How to remove a passkey

To remove a passkey, you need to delete it from both the Ring app and your device.

Delete the passkey from the Ring app:

  1. Tap menu.
  2. Tap
    Account Settings.
  3. Tap
    Passkeys
    .
  4. Tap
    Manage
    next to Passkeys.
  5. Under
    Saved Passkeys
    , tap the bin icon next to the passkey you want to remove.
  6. Tap
    Remove
    to remove the passkey.

Delete the passkey from your device:

Follow the instructions for your operating system:

If you lose access to your passkey and you’ve forgotten your Ring password, see Signing back in to your Ring account.

Last updated 4 months ago

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