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Troubleshooting Guide for Posts and Comments

Are you encountering problems with your posts or comments on your Verified Account? Here's a quick guide to address common issues and find solutions:

  1. Post Removal:

    1. To delete a post you’ve created (note: only the poster can delete their own posts), follow these steps:
      • Open the post you've created
      • Click on the three horizontal dots (⋯) menu
      • Select "Delete"
  2. Editing Posts:

    1. Once a post is published, it cannot be edited. Please ensure accuracy before posting.
  3. Post/Comment Not Appearing:

    1. All posts are moderated 24/7. Please allow some time for moderation processes to take effect.
    2. If your post/comment does not appear after a few minutes, please reach out to our support team at
  4. Flagging a Possible Scam Post or Comment:

    1. To report a potential scam post or comment made by a resident, please email
      . Provide detailed information about the issue along with the URL links to the posts for review.
  5. Issues with Uploading Images/Videos:

    1. Check File Compatibility and Size
      • Does your file type match the supported formats? (JPG, JPEG, PNG for images, MP4 only for videos)
      • Consider compressing the file., if file size exceeds:
        • Image: 10 KB - 30 MB
        • Video: 2 MB - 30 GB
    2. Address Browser Issues
      • Have you tried uploading in an incognito or private window? This can rule out browser extensions or cache issues.
    3. Clear Cache and Cookies
      • Have you cleared your browser's cache and cookies recently? Built-up data can sometimes interfere with uploads.
      • Follow the specific instructions for your browser on how to clear cache and cookies.
    4. Try a Different Device or Browser
      • If possible, try uploading from a different computer or mobile device. This can help identify device-specific issues.
      • Test uploading with a different browser, even if it's not your usual choice.
  6. Post Denial:

    1. If your post was denied, please review our community guidelines located
      to ensure compliance. Adherence to these guidelines is crucial for maintaining the integrity of our community.

Last updated 2 weeks ago