Getting Started as a Neighbors Verified Account

What is Neighbors?

Neighbors by Ring is a free app designed to help residents connect with their communities and stay informed about what’s going on around them – whether they are a Ring customer or not. We created Neighbors as a place for residents to share neighborhood updates, safety information, and community news, all aimed at making neighborhoods safer and more connected.

What is Neighbors Verified?

Trusted program for public agencies and community organizations to join the Neighbors App as verified users.

• Who can join?
  • Public safety agencies
  • Local government
  • Community organizations
• What it offers:
  • Free interface to connect with Neighbor app users in your local area
  • View and comment on public posts
  • Share safety announcements, community news, and real-time information

Get Started in 3 Simple Steps

Step 1: Post Your Welcome Message

This is the first thing residents will see, demonstrating that your organization is active and ready to serve. Create your first post within 48-hours of setting up your account.

Sample Welcome Post

Title: 📢 [Organization Name] is now on the Neighbors App!

Message: Hello [City/County]! We’re excited to announce that [Organization Name] has joined the Neighbors app, a tool that helps us connect with residents and support a safer, more informed community.

We can now view public posts from local residents and share helpful updates to stay connected with the community and keep everyone informed. Tap “share” to help spread the word on your social media pages.

Questions? Contact us at [Phone Number] or [Email].

Step 2: Invite Your Team

Neighbors is most effective when multiple team members contribute. Add colleagues who can keep the account active and up to date.

Who Should Join Your Neighbors Verified Account?

To keep your Neighbors Verified account active and responsive, give access to staff who:

• Share official updates and public information
• Manage social media and community engagement
• Coordinate outreach and events
• Handle lost/found pet alerts and reunifications
• Follow up on tips and investigations

Step 3: Post Regularly

Posting just once or twice a week keeps your agency visible and relevant in residents’ feeds.

Post Examples:

• Safety Alert:
  “Several vehicle break-ins downtown this week. Please lock your doors and secure valuables.”
• Community Event:
  “Coffee with a Cop this Friday at 9 AM at Main Street Coffee Shop.”
• Parks Update:
  “Summer concert series at Riverside Park, Thursdays at 6 PM in July. Bring a blanket and enjoy live music!”
• Missing Person:
  “Missing Teen – Last seen near Elm & 12th. Contact [Agency] at (555) 123-4567 or call 911.”
• Found Pet:
  “Found golden retriever on Oak & 4th Ave. No collar. Contact Animal Services at (555) 123-4567.”
• Road Closure:
  “3rd Street closed due to a residential fire. Use Maple Avenue as an alternate route.”

Which Post Type to Choose?

• Regional Post:

  Broad issues (weather warnings, city-wide events, major safety alerts)
• Specific Location Post:

  Neighborhood topics (accidents, lost pets, local incidents)

Training & Resources

Watch the Training Video: This video walks you through posting, assigned areas, and more.

Configure Your Settings: Tailor your experience by adjusting filters and email preferences:

• Filters

  (found on the “Feed” page): Select the categories most relevant to you:
  • Safety and Security
  • Community Engagement
  • Weather
  • Transportation and Traffic
  • Wildlife and Environmental Issues
  • Lost and Found Pets
• Email Preferences

  (found under “Profile”): Choose which categories you’d like to receive email updates about.

FAQs

How do I log in?

Visit publicsafety.ring.com on your browser.

Can I access this through the Ring / Neighbors app or ring.com website?

No. Neighbors Verified is only accessible via desktop or mobile web.

Do residents need Ring devices to use Neighbors?

No. Anyone can download the Neighbors app for free and join in on the conversation.